Retail Support Associate

2 days ago

Tigard, United States Macy‘s Full time

Are you ready to bring your amazing self to work?

At Macy‘s, Inc., we‘re on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Summary

As a Merchandising Colleague, also known as a Front of House Colleague, the expertise you develop in Macy‘s merchandise and services will let you create exceptional experiences for every customer you encounter. You will also be responsible for aiding in floor relocations, enhancing the visual presentation of merchandise, arranging and maintaining product displays, and ensuring up-to-date pricing and signage.

We‘re looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.

What we can offer you

  • An inclusive, challenging, and refreshingly fun work environment
  • Competitive pay and benefits rooted in principles of equity
  • Performance incentives and annual merit review
  • Merchandise discounts
  • Health and Wellness Benefits across medical, dental, vision, and additional insurance
  • Retirement Savings Plan with 401k match opportunity
  • Employee Assistance Program (mental health counseling and legal/financial advice)
  • Resources for continuous learning, career growth, and leadership development
  • Paid Time Off
  • Fully-Funded education benefits - may include 100% of tuition, books, and fees
  • Colleague Resource Groups (CRGs) and give-back/volunteer opportunities

What you will do

  • Greet & connect with customers in a friendly and genuine way. Let them know we appreciate them and care about their experience
  • Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer.
  • Offer options and solutions to customers to complete the sale
  • Wrap-Up the moment to close out the customer‘s shopping journey, celebrating their purchases and sharing in their excitement
  • Master store products, services, loyalty programs, and Macy‘s sales systems and use knowledge to help customers find what they need and suggest additional items.
  • Maintain department recovery standards, including selling floor and fitting rooms.
  • Ensure accurate pricing and signage throughout the store is by regularly using technology to update product prices, promotions, and information on products and fixtures in accordance with company guidelines and policies
  • Work with other team members to achieve department goals and maintain a positive work environment.

Skills You Will Need

  • Product knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
  • Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
  • Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
  • Continuous learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy‘s educational resources.
  • Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
  • Collaboration: Partnership with the total team to drive sales and deliver the customer experience

Who you are

  • Focused on upholding Macy‘s dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate
  • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
  • Enjoy meeting people, learning about them, and sharing information
  • Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
  • You can handle electronic devices with no problem
  • Must be able to (1) understand and communicate effectively with customers, co-workers, and supervisors, and (2) read and understand employment policies and safety rules/procedures in English
  • No Education or Experience Required

Essential Physical Requirements

  • Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
  • Frequent use of computers and handheld electronic equipment
  • Reaching, including above eye level, crouching, kneeling, stooping and color vision.
  • This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders.
  • Lifting and moving items weighing up to 50 lbs.

About Macy‘s

Now is an exciting time for a Macy‘s career as we continue to focus on creating exciting and memorable experiences for every Macy‘s customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy‘s colleagues and customers.

Bring your creativity, energy and ideas to the Macy‘s team - Apply Today

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