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Dispatcher
4 months ago
Requirements
- Must be able to type accurately at least 35 WPM.
- Intermediate level Excel and Word.
- Strong written and oral communication skills are essential.
- Ability to manage deadlines.
- Strong knowledge of the roadways throughout the immediate and surrounding areas.
- Ability to work in a team environment in high-pressure situations.
Job Duties
- Answering phones professionally and timely.
- Answering email requests professionally and timely.
- Providing general customer service.
- Research of shipments for Corporate requests/reports.
- Research of shipments for Accounting requests/reports.
- Communicate charges with accounting when outside vendors are used.
- Understanding TSA regulations.
- Develop pickup/delivery routes and maintain contact with drivers throughout the day.
- Modify daily routes to accommodate the needs of customers.
- Act as a communication liaison between customers, drivers, sales, and Pilot facilities.
- Cultivate strong relationships with drivers and customers.
- Scheduling of residential pickups.
- Able to work overtime and weekend on-call rotations.
- Other duties assigned and deemed necessary by the Cartage Supervisor.
EDUCATION:
- High School Diploma or equivalent.
EXPERIENCE:
- 3 years dispatching experience.
