Support Specialist
1 week ago
JOB SUMMARY:
The Device Support Specialist (DSS)are patient educators responsible for supporting commercial oncology patients utilizing the Tumor Treating Fields (TTFields) device by performing patient visits in patient homes and/or at other sites. The DSS may also be required to assist with clinical trial oncology patients as needed.
The DSS is a full-time, salaried, field-based position reporting to the Regional Manager, Device Support Specialist with a heavy travel requirement.
This role‘s territory will cover the entire state of: North Carolina. The ideal candidate will reside in or near Greensboro, NC or surrounding area.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Support and honor our ‘Patient Forward‘ mission
- Adhere to timelines and guidelines for conducting patient interactions
- Travel to patient homes and to physician offices
- Conduct regular, in-home patient visits and provide the following:
- TTFields education and treatment initiation as well as enhanced training sessions for new patients
- Technical analysis and troubleshooting of patient equipment, replacing components as necessary through a defined procedure
- Monthly follow up visits and data collection with in-depth analysis in the form of verbal and written communication
- Conduct regular, in-home patient visits and provide the following:
- Serve as technical representative to assigned medical centers
- Provide patient support by phone or in person as necessary, often on short notice, including beyond normal business hours and potentially weekends and holidays
- Work independently within an assigned regional territory while collaborating with cross-functional team members
- Must be flexible to accommodate the needs of the business
- Complete ongoing assessments that demonstrate learning and adoption of training material
- Managing administrative tasks including but not limited to: expense reporting, documentation in customer relationship management system, equipment inventory management, home office supplies/logistics (as applicable), ongoing trainings, assessments, and other regulatory tasks
- Adhere to proper administration, maintenance, and cleanliness guidelines for fleet vehicle
QUALIFICATIONS/KNOWLEDGE:
- Bachelor‘s degree, certification in allied health, or relevant work experience preferred
- Patient care experience preferred
- Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, manipulating computer files, following test and troubleshooting procedures (experience with Concur and SAP a benefit)
- Must have a valid driver‘s license
- Commercial air travel required
- Amount of travel required within assigned territory could be up to 75%
- Travel outside assigned territory, including occasional overnight stays, may also be required
- Primary residence must be within assigned territory
- Assigned territory subject to change
- Attendance at company meetings both in and out of assigned territory required
OTHER:
- Ability to lift up to 50 pounds
- Ability to drive long distances
ABOUT NOVOCURE:
Our vision
Patient-forward: aspiring to make a difference in cancer.
Our patient-forward mission
Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.
Our patient-forward values
- innovation
- focus
- drive
- courage
- trust
- empathy
An Equal Opportunity Employer, including disability/veterans
#LI-YS1
#LI-REMOTE
-
Administrative Support Specialist
6 hours ago
RALEIGH, United States North Carolina State University Full timeAssist in day to day running of the laboratory including maintaining appropriate supply inventory, equipment performance and upkeep, and regulatory compliance, in order to permit timely and successful initiation and execution of planned experiments. Support Specialist, Administrative, Clinical Research, Support, Specialist, Microsoft, Healthcare, Education
-
Training and Support Specialist
2 weeks ago
Raleigh, United States HighCloud Solutions Full timeTitle Training and Support Specialist Location Raleigh NC (Hybrid) Duration 12 Months Interview Type Either Webcam Interview or In Person Job Type C2CW2 Job Description DHHS Division of Health Benefits requires the services of a training and support specialist to support Medicaid Direct and Medicaid Managed Care Training Projects....
-
Training and Support Specialist
1 month ago
Raleigh, United States HighCloud Solutions Full timeTitle Training and Support Specialist Location Raleigh NC (Hybrid) Duration 12 Months Interview Type Either Webcam Interview or In Person Job Type W2 Job Description DHHS Division of Health Benefits requires the services of a training and support specialist to support Medicaid Direct and Medicaid Managed Care Training Projects. No...
-
raleigh, United States Tek Support Full timeResponsibilities:Perform preventive maintenance and repairs on process equipment (bioreactors, ultrafiltration skids, autoclaves, isolators, fillers, etc.)Troubleshoot and resolve equipment malfunctionsSupport installation, commissioning, and validation of new equipmentDevelop and revise SOPs for process maintenance activitiesMaintain accurate documentation...
-
raleigh, United States Tek Support Full timeResponsibilities:Perform preventive maintenance and repairs on process equipment (bioreactors, ultrafiltration skids, autoclaves, isolators, fillers, etc.)Troubleshoot and resolve equipment malfunctionsSupport installation, commissioning, and validation of new equipmentDevelop and revise SOPs for process maintenance activitiesMaintain accurate documentation...
-
Training and Support Specialist
2 months ago
Raleigh, United States DataStaff, Inc. Full timeDataStaff, Inc is in immediate need of a Training and Support Specialist for a long-term contract opportunity for one of our direct clients in Raleigh, NC.*This is a hybrid work model- the candidate will need to be onsite 8 days per monthResponsibilities:Create in-person and online training content to support organizational initiatives and business...
-
Desktop Support Specialist
5 months ago
Raleigh, United States Crescens Full timeJob title : Desktop Support Specialist Location: Raleigh, NC Duration : 12+ months Type : Contract Short Description: This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support required for the Highway Building....
-
IT Support Specialist
5 hours ago
Raleigh, North Carolina, United States SysMind Tech Full timeJob Title: IT Support SpecialistAbout Us:SysMind Tech is a dynamic and innovative technology company that specializes in providing cutting-edge solutions to meet the ever-evolving needs of our clients.Salary: $60,000 - $80,000 per annumJob Description:We are seeking an experienced Lab Support Executive to join our team. The successful candidate will be...
-
ITPROBMNCTraining and Support Specialist
1 month ago
Raleigh, United States ITProFound Inc Full timeThis is a remote position.Short Description: DHHS Division of Health Benefits requires the services of a training and support specialist to support Medicaid Direct and Medicaid Managed Care Training Projects. Complete Description:No travel is required. This is a MondayFriday 85 position. The Division of Health Benefits follows a hybrid work model. The...
-
Patient Support Specialist
4 months ago
Raleigh, United States EmergeOrtho Full timeDescription EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, the Patient Support Specialist greets and assists all patients and other visitors who arrive to EmergeOrtho. The specialist checks in patients for appointment by confirming the appointment...
-
Administrative Support Specialist
7 days ago
Raleigh, North Carolina, United States Highwoods Properties Full timeAbout Highwoods PropertiesHighwoods Properties is a leading real estate investment trust (REIT) that specializes in commercial property management. Our team provides exceptional service to our clients, and we are seeking an experienced Administrative Support Specialist to join our team.Salary: $45,000 - $55,000 per year
-
Tech Support Specialist
3 weeks ago
Raleigh, North Carolina, United States Worldwide TechServices Full timeJob SummaryWorldwide TechServices is a leader in delivering technology services and solutions. We're seeking a Tech Support Specialist to join our team in Billerica, MA.About the RoleThe Tech Support Specialist will perform tasks related to the repair of various client products. They will troubleshoot desktops and laptops, support Desk Side applications, and...
-
Clinical Support Specialist
1 month ago
Raleigh, North Carolina, United States WakeMed Full timeAbout WakeMedWakeMed Health & Hospitals is a leading provider of healthcare services in Wake County, committed to delivering outstanding and compassionate care to our community.Job SummaryThe Clinical Support Specialist provides administrative support to patients, families, and professional staff in the Trauma Emergency Department, ensuring efficient and...
-
Administrative Support Specialist
1 month ago
Raleigh, North Carolina, United States Carr Riggs and Ingram Full timeJob Summary: We are seeking an Administrative Support Specialist to assist our team during the upcoming tax season. The ideal candidate will provide administrative support, assist with client services, and maintain accurate records. Key Responsibilities: Provide administrative support to the teamAssist with client services, including data entry and file...
-
Senior IT Support Specialist
1 month ago
Raleigh, North Carolina, United States TEKsystems Full timeAs a Senior IT Support Specialist at TEKsystems, you will play a critical role in delivering exceptional technical support and troubleshooting services to our internal users. Your expertise will be essential in resolving complex IT issues and ensuring the smooth operation of our technology systems.Key Responsibilities: Troubleshoot and resolve IT issues in...
-
Managed Services
1 week ago
Raleigh, United States Vinebrook Technology Full time**THIS IS A NIGHT SHIFT POSITION FOR HOURS 11PM - 7:30AM**Please do not apply if you are not willing to work these hours.Department: Managed ServicesJob Description: IT Support SpecialistOverview: The IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our...
-
Managed Services
5 days ago
Raleigh, United States Vinebrook Technology Full time**THIS IS A NIGHT SHIFT POSITION FOR HOURS 11PM - 7:30AM**Please do not apply if you are not willing to work these hours.Department: Managed ServicesJob Description: IT Support SpecialistSchedule:Night Shift: 11pm - 7:30amMonday to FridayLocation:Raleigh, NC [Remote]Overview: The IT Support Specialist will work with a team of managed services specialists,...
-
Community Living Support Specialist
2 weeks ago
Raleigh, North Carolina, United States Tammy Lynn Center (TLC) Full time["Job Title: Community Living Support SpecialistAt Tammy Lynn Center (TLC), we are seeking a compassionate and dedicated Community Living Support Specialist to join our team. This role is a critical part of our mission to empower individuals of all abilities to live their fullest life.About the RoleAs a Community Living Support Specialist, you will provide...
-
Desktop Technical Support Specialist
4 weeks ago
Raleigh, North Carolina, United States CGS (Computer Generated Solutions) Full timeJob Title: Desktop Support SpecialistJob Summary: CGS is seeking a highly skilled Desktop Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our employees, ensuring they have a seamless experience with our technology infrastructure.Key Responsibilities:Install and configure laptops,...
-
Desktop Support Specialist
2 months ago
Raleigh, United States DataStaff, Inc. Full timeDataStaff, Inc. is seeking a Desktop Support Specialist for a long-term contract opportunity with one of our direct clients in Raleigh, NC.*This position is onsite*Travel requiredResponsibilities:Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and...