Training and Support Specialist

6 days ago


Raleigh, United States HighCloud Solutions Full time
Title Training and Support Specialist Location Raleigh NC (Hybrid) Duration 12 Months Interview Type Either Webcam Interview or In Person Job Type C2CW2 Job Description

DHHS Division of Health Benefits requires the services of a training and support specialist to support Medicaid Direct and Medicaid Managed Care Training Projects.

  • The purpose of the position will be to create inperson and online training content to support organizational initiatives and business units.
  • Strong instructional design and technical knowledge a must.
  • Strong content development and writing skills needed.
  • Ability to create resources to support employee learning such as tips job aids and templates. Good research skills.
  • This position will facilitate and support live virtual meetings and events. Strong presentation communication and collaboration skills.
  • Must be professional available during work hours responsive and timely. Must be attentive to detail and meet required timelines for deliverables.

DHB prefers experience with following tools:

  • SharePoint page administration Adobe Articulate (Storyline and Rise) & Camtasia MS Teams.
  • Candidates with experience developing curriculums or training in partnership with subject matter experts is preferred.
  • Creating training videos and microlearning a plus.
  • Use of voiceover tools a plus.
  • Interest in continually learning new software and keeping the team updated on changes to software is desired.

This position works with:

  • Associate Director of Organizational Development Training and Support Specialists Learning and Development Consultant Organizational Development Consultant and an Administrative Support Specialist.

Skill Required / Desired Amount of Experience Experience in curriculum design and developing training materials for adult learners Required 3 Years Strong content development skills needed. Required 3 Years Instructional design and technical knowledge needed Required 5 Years Understands the NC Medicaid Program that drive the efforts of the county regional and state staff who administer those programs. Nice to have 3 Years Adobe Articulate 360 Required 3 Years Experience with adult learning practices principles and procedures in classroom and online presentations Required 3 Years This position will support live virtual meetings and events. Strong presentation communication and collaboration skills. Required 3 Years Preferred tools: Adobe Articulate & Camtasia MS Teams Microsoft products Webex Required 3 Years

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