Manager, Security Operations Center

Manager, Security Operations Center - Pacific or Mountain Time ZoneReports to: Director, Security Operations CenterLocation: Remote West Coast Time Zone, USCompensation: $165,000-$185,000 base plus bonus and equityHuntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.Founded in 2015 by former NSA cyber operators, Huntress protects all businessesnot just the 1%with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.About the RoleThe Huntress Security Operations Center is a global team of security analysts dedicated to investigating and responding to incidents on our partners' networks 24/7, 365 days a year. Daily activities consist of providing investigation, containment, and response actions across millions of endpoints.This role is accountable for defining and streamlining processes, workflows, and playbooks that enable effective day-to-day operations. As Huntress continues to grow, we are laser-focused on scaling our operations and force-multiplying our human analysts by 10X. This position is responsible for enabling analysts to meet our mission and achieve internal Service Level Objectives for response times. The Security Operations Manager will work with their peer regional managers to ensure consistent global operations while providing our analyst team with training opportunities and career growth.Roles and ResponsibilitiesDesign, implement, and enforce internal processes to reduce burnout and increase the productivity of the operations center against a global set of expectations and standardsManage and enforce local/global shift coverage to ensure 24/7 operations are maintained 365 days a yearMeet with analysts in a 1:1 setting weekly to socialize focus initiatives, gather feedback, provide feedback, and enable analysts to progress rapidly in their careerContribute to the development and implementation of analyst training programs designed to streamline onboarding and advance analyst skill sets in Digital Forensics, Incident Response, Malware Analysis, Detection Engineering, Threat Hunting, and AutomationWork with the Product organizations to prioritize the creation of new capabilities designed to augment and force multiple analyst capabilitiesMaintain accountability for routine quality assurance for your designated regionEngage with our Support organization to create streamlined workflows for partner/customer requests that need Security Operations Center analysisStrengthen and mature our existing processes and relationships with our Tactical Response, Threat Hunting, and Detection Engineering teams within the Security organizationProvide one level of technical leadership for analysts of the Security Operations Center analystsEnsure team members fully understand the goals and objectives of Huntress' mission and how their work fits into the bigger pictureProvide key input and guidance to company stakeholders such as Marketing, Sales, Support, and ProductDevelop, track, and report on Objectives and Key Results linked to Security Operations Center focus initiativesHelp operationalize new technologies and services that Huntress brings to marketParticipate in public speaking engagements in both webinar and in-person formatsWhat You Bring To The TeamBased in Pacific or Mountain time zoneExperience in leading diverse cybersecurity teams with various skills. These teams work in Security Operations, Digital Forensics, Incident Response, Malware Analysis, Threat Hunting, and Detection Engineering5+ years of Security Analyst experience working in a global 24x7 security operations center with a focus on Windows forensics2+ year of team lead or managerial experience in a global operations center or Incident Response role. Preferably within a MSSP, MDR provider, or Incident Response service.Actively engaged in the information security community by attending conferences or contributing to conversations/projects in the public domainContinually learning and staying up to date on the latest threat actor tradecraft, detection techniques, and security operations conceptsAbility to identify workflows being performed and create detailed process diagrams and operating proceduresEffective communicator of highly technical concepts to stakeholders of varying technical backgroundsDemonstrated experience leading initiatives or projects that required delegation and accountability to achieve successData-driven approach with experience in Data Science conceptsWhat We Offer100% remote work environment - since our founding in 2015Generous paid time off policy, including vacation, sick time, and paid holidays12 weeks of paid parental leaveHighly competitive and comprehensive medical, dental, and vision benefits plans401(k) with a 5% contribution regardless of employee contributionLife and Disability insurance plansStock options for all full-time employeesOne-time $500 reimbursement for building/upgrading home officeAnnual allowance for education and professional development assistance$75 USD/month digital reimbursementAccess to the BetterUp platform for coaching, personal, and professional growthHuntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We discriminate against hackers who try to exploit businesses of all sizes.If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response.