Senior Project Manager

3 weeks ago

Charlotte, United States World Wide Technology Full time

World Wide Technology Holding Co, LLC. (WWT) has an opportunity available for a Senior Project Manager to support our client.

Position Summary

This position is responsible for the operational support of complex voice network solutions. This position requires a thorough understanding of Avaya and Cisco call center telephony environments. Knowledge on Avaya Communication Manager, Avaya Session Manager, Cisco Call Manager are a requirement. Oracle SBCs, Avaya Call Management System and Avaya Media Servers are additional skills that are highly valued. The successful candidate will be a self-starter who exceeds with little supervision and has the vision to increase reliability across the platforms.

Responsibilities

Responsible for timely resolution of alarms via Prognosis and customer reported issues.

Focus on improving overall reliability of Telephony systems

Collaborate closely with peer IT organizations helping to influence, guide and direct technical outcomes; ensuring mutual strategy alignment

Collaborate across the IT organization to provide end-to-end solutions.

Troubleshoot complex platform issues that are causing impact to production system.

Identify proactive activity that will drive down production impacting issues


Working Conditions

Location: Charlotte - hybrid

No Travel


Basic/Required Qualifications

Minimum of five years of experience in Information Technology with at least four years of Telephony support/design experience

Experience with large scale call center engineering and operational support

Understanding of communication technology and fundamentals.

Ability to work well within a team; good interpersonal relational skills

Effective verbal & written communication

Experience in coordination with multiple groups, companies, and people simultaneously

Demonstrated ability to work productively with little direct supervision.

Demonstrated organizational and time management skills

Ability to effectively prioritize multiple tasks

Willingness and ability to learn new skills

Adherence to Change Management practices

Strong interpersonal skills to support successful performance in a team environment


Desired Qualifications

Experience with the following voice network hardware/software solutions:

Avaya Communication Manager, Application Enablement Server, Session Manager, System Manager

Cisco Unified Communication Manager, CUBE, Unity, Meeting Server, UCCE

Oracle Session Border Controller

Verint Call Recorder

Advanced working experience with technologies and protocols such as H.323, H.248, CTI Links, SIP, APIs

Experience with call vectoring and routing

Experiencing integrating different collaboration technologies together

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