Commercial Cards Fraud Strategy Senior Analyst Assistant Vice President
4 weeks ago
Commercial Cards Fraud Strategy Senior Analyst Assistant Vice PresidentWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Fraud Ops Sr Analyst is a senior level position responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology. Responsibilities:Solve complex fraud prevention and loss control issues with significant cross-departmental and departmental impactRecommend and implement new work procedures and address and resolve exceptional/unusual issuesPartner with the operation team(s) and other departments within fraud prevention and loss controlContribute to the development of new techniques and processes for the area or functionServe as an expert in fraud prevention and loss control, overseeing a segment of the workforceEvaluate moderately complex and varied issues with substantial potential impactAssume informal/formal leadership role within teams, and coach and train new recruitsAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:5-8 years of experience in a related roleIntermediate to senior level experience in a similar position preferredDemonstrated experience in application and development of advanced statistical modelsProven experience in the Investigation and Fraud claims processExperience in trend analysis and alerts in early fraud detectionProcesses card transaction authorization and compensationProficient in Microsoft Office and AccessConsistently demonstrates clear and concise written and verbal communicationEducation:Bachelor's degree/University degree or equivalent experienceQualifications/Skills:This role is on the fraud strategy team within the Commercial Cards group.Bankcard fraud management or fraud investigations experienceAbility to work independently and influence othersTSYS/Cardguard/Determinator knowledge- preferredCommercial Cards experience preferredLeadership potentialProficient in MS Office, Excel and AccessWorking knowledge of SQL/Python, Tableau/PowerBI and decision tree software is preferredStrong project management ability and presentation skills
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