Collection Specialist

4 weeks ago

Norfolk, United States Tidewater Fleet Supply Full time

Job Type Full-time Description Collection Specialist The Collections Specialist is responsible for proactively managing and collecting overdue customer accounts, ensuring timely payments, and maintaining accurate records of account statuses. This role plays a critical part in maintaining the financial health of the organization by minimizing bad debt and improving cash flow. The ideal candidate has strong communication skills, a persistent yet professional demeanor, and a solid understanding of accounts receivable processes with great time-management skills. Responsibilities • Actively pursue collection of overdue accounts through phone calls, emails, and written communication; and maintain detailed records of all collection efforts, customer interactions, and payment agreements. • Prepare and distribute customer statements and dunning notices. • Actively monitor aging reports and identify delinquent accounts for follow-up. • Research and resolve customer inquiries or disputes in a timely and professional manner, and collaborate with internal departments (Sales, Operations, Accounts Payables, Treasury, etc.) • Negotiate payment plans and settlements following company policies. • Set up new accounts and maintain existing accounts details to ensure accurate billing, including assisting with Sales Tax Exemption Certificate Administration • Establish and maintain relationships and billings with pre-negotiated city contracts. • Administration of Lockbox payments, credit card payments, and other payments, including reconciliation. • Assist with cross-training on responsibilities. • Performs other related duties as assigned. Requirements Skills, Knowledge, and Abilities • Experience in B2C and B2B customer collections, receivables management, and payment application. • Computer skills required. • Proficiency with Microsoft Office Suite. • Excellent written and verbal communication skills, with strong negotiation and conflict resolution skills • Ability to work both independently and collaboratively in a fast-paced, deadline-driven environment. • Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail and follow-through. Education and Experience • Associate degree or a combination of relevant experience/training is preferred. • Prior experience in collections, credit review, and/or payment application is strongly preferred. • In-depth knowledge and experience with relevant collections process and procedures Physical Demands and Working Conditions • Talking, hearing, and seeing with close visual acuity are frequently required. • Regular use of computer involving repetitive keystroke motion. • Sedentary work involves sitting most of the time. • Works in a normal office setting with little to no exposure to adverse environmental conditions.

  • Collections Specialist

    2 weeks ago

    Norfolk, United States Aston Carter Full time

    Collections Specialist (MUST HAVE Higher Ed Experience!) Job Description As a Collections Specialist, you will play a pivotal role in managing and reconciling delinquent accounts, ensuring compliance with state collection laws. You will work closely with students and collection agencies to secure payments and resolve discrepancies. Responsibilities Review...

  • Collection Specialist

    2 weeks ago

    Norfolk, United States TIDEWATER FLEET SUPPLY Full time

    Collection SpecialistThe Collections Specialist is responsible for proactively managing and collecting overdue customer accounts, ensuring timely payments, and maintaining accurate records of account statuses. This role plays a critical part in maintaining the financial health of the organization by minimizing bad debt and improving cash flow. The ideal...

  • Collections & Cash Application Specialist

    2 weeks ago

    Norfolk, United States Virginia Staffing Full time

    Collections/Cash Application Specialist The Collections/Cash Application Specialist is primarily responsible for collections on all outstanding invoices, assisting in various report generation and analysis, recording all relevant collection communications, and performing cash application of all customer payments to the appropriate account. This position...

  • Collections & Cash Application Specialist

    2 weeks ago

    Norfolk, United States Red River Full time

    The Collections/Cash Application Specialist is primarily responsible for collections on all outstanding invoices, assisting in various report generation and analysis, recording all relevant collection communications, and performing cash application of all customer payments to the appropriate account. This position serves as one of the primary faces of the...

  • COLLECTIONS SPECIALIST

    4 weeks ago

    Norfolk, United States Virginia Staffing Full time

    Collections SpecialistLocation: United States-Virginia-NorfolkJob Summary: Responsible for the collection record keeping and preparation of reports Navy Exchange Program accounts payable debit balances.Duties and Responsibilities: Reviews and investigates correspondence/telephone inquiries from vendors and/or Navy Exchange/NEXCEN involving problems or...

  • Accounts Receivable Specialist

    2 weeks ago

    Norfolk, Virginia, United States AIR Control Concepts Full time

    Job Title: Accounts Receivable SpecialistJob Location: Norfolk VAFLSA Status: ExemptOverview:Air Control Concepts is more than just a collection of firms, we are a community of forward-thinking experts committed to excellence, innovation, and collaboration. With a focus on commercial HVAC representation, we bring together esteemed entities from diverse...

  • Revenue Recovery Specialist

    4 weeks ago

    Norfolk, United States Virginia Staffing Full time

    Revenue Recovery SpecialistUnder the general direction of the Manager of Contract Development, the Revenue Recovery Specialist provides analytical and operational support of the revenue recovery process. This position works to identify, collect and/or refund payment variances to and from appropriate payers. The Revenue Recovery Specialist is responsible for...

  • Revenue Recovery Specialist

    4 weeks ago

    Norfolk, United States Children's Hospital Of The King's Daughters Full time

    GENERAL SUMMARY Under the general direction of the Manager of Contract Development, the Revenue Recovery Specialist provides analytical and operational support of the revenue recovery process. This position works to identify, collect and/or refund payment variances to and from appropriate payers. The Revenue Recovery Specialist is responsible for maintaining...

  • Safety Specialist

    6 days ago

    Norfolk, United States LS GreenLink Full time

    Safety Specialist at LS GreenLink summary: The Safety Specialist will manage environmental, health, and safety programs during the construction and eventual operation of a new manufacturing facility producing high-voltage submarine power cables. Responsibilities include contractor safety oversight, safety audits, compliance with OSHA and other regulations,...

  • Billing Specialist

    1 week ago

    Norfolk, Nebraska, United States Right At Home Full time

    Now Hiring: Billing Specialist – Right at Home Norfolk, NEProud to be a Forbes 2024 & 2025 Great Place to WorkAt Right at Home Norfolk, we believe that meaningful work starts with a supportive culture — one built on respect, purpose, and teamwork. For two years in a row, our employees have voted us one of the Best Places to Work in America, and we're...