Hall Supervisor

Dining Hall Supervisor

Amherst Campus
Full Time
JR5652

Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.

Job Description:

Amherst College invites applications for the Dining Hall Supervisor position. The Dining Hall Supervisor is a full-time, year-round position, starting at $25.50 per hour - commensurate with experience. Given Amherst‘s distinction as one of the most diverse liberal arts colleges in the country, the successful candidate will demonstrate the ways in which they bring value to and will work towards supporting a broadly diverse community.

The Dining Hall Supervisor is responsible for the day-to-day front-of-house operations in Valentine Dining Hall. This includes overseeing staff, managing food service, ensuring food safety and sanitation, and providing excellent customer service. The Supervisor will work closely with the Dining Hall Manager to maintain high standards of quality, program delivery, and efficiency.

This position actively supports the mission and priorities of the College and upholds and advances the mission, vision, and values in delivering an Amherst College Dining experience.

This position works a varied schedule to include nights, weekends, and holidays as needed during certain times of the year.

This position is considered essential and critical for college operations and reports to work at times when the college is closed or impacted by weather or other emergency situations.

Summary of Responsibilities:

Staff Management

• Assist in the hiring, onboarding, and completion of the probationary assessments of new hires
  
• Train and develop existing staff to include daily pre-meals, safety topics, bi-annual, in the rollout of new initiatives and changes, and in areas identified as opportunities to improve; ensure all staff have access to resources and materials needed to achieve success
  
• Create and enforce employee schedules to ensure adequate staffing levels and prepare for future shifts to ensure success
  
• Monitor employee performance and provide feedback and coaching, conduct a series of employee reviews twice a year, and assist in goal setting for each employee supervised
  
• Address employee concerns, resolve conflicts throughout shift, and communicate needs to other supervisors
  
• Actively manage each shift for peak efficiency and ensure all staff are completing the minimum expectation for their assigned duties
  
• Identify, correct, and remediate any staff training and redirection as needed during the shift
  
• Reward and celebrate the accomplishments of the team frequently
  
• Supervise all staff during assigned shifts as the person in charge (PIC)
  
• Ensure that all members of the team are working in complete and prescribed uniforms
  

Food Safety and Sanitation

• Ensure adherence to all food safety and sanitation regulations, including HACCP principles, Federal, State, and Local food codes, and generally accepted industry best practices
  
• Conduct daily inspections of the dining hall to identify and correct potential hazards, opportunities for increased sanitation, and facility/equipment repairs that need to be made
  
• Monitor food temperatures, expiration dates, and cross-contamination throughout the shift to ensure the safe delivery of food to all guests
  
• Monitor and implement proper cleaning and sanitizing procedures, complete cleaning schedules, and ensure overall cleanliness of the operation from floor to ceiling
  
• Manages the inventory, replenishment, and standards of excellence for clean dishware are followed, and the dish machine is maintained to achieve the said standard
  

Food Service

• Oversee the service of meals to ensure consistent quality, safety, portion control, and presentation standards are followed
  
• Communicate ordering needs to the Purchasing Manager for restocking as needed
  
• Ensure all areas of the dining room are stocked and robustly filled
  
• Ensure efficient and timely service to customers
  

Customer Service

• Interact with students, faculty, staff, and community members to address their needs and concerns, as well as seek feedback on satisfaction levels and areas in which we need to improve
  
• Resolve customer complaints in a timely and professional manner
  
• Promote a diverse, positive, and welcoming dining hall environment for all guests
  

Administrative Tasks

• Maintain accurate records of time and attendance, time and temperature logs, and guest counts
  
• Prepare reports and suggestions for the improvement of dining hall operations as requested by the Manager of the Dining Commons
  
• Assist with future operational planning and forecasting of labor needs
  
• Complete opening and closing checklists for operational excellence
  
• Ensure that resources are properly used to minimize waste and expense
  

Qualifications:

Required

• High School Diploma or equivalent
  
• 1-3 years in a previous food service management role, preferably in a college or university setting
  
• Valid Driver‘s License and successful credentialing is required in order to operate college vehicles
  
• Strong leadership and organizational skills
  
• Excellent communication and interpersonal skills
  
• Ability to work effectively under pressure and meet deadlines
  
• Knowledge of food safety and sanitation regulations
  
• Basic computer skills, including proficiency in Microsoft Office, Google Suite, Menu Signage, Workday, and POS Software
  
• Possession of a current Food Handler‘s Certification, Allergen Certification, and Choke Saver or achieved in the first 90 days of employment
  
• Ability to work in diverse kitchen environments that frequently vary between hot, cold, humid, etc., and around cooking and food production equipment. Work outdoors as needed
  
• Must wear a uniform including safety, non-slip shoes
  
• Successful completion of pre-employment physical and lift test
  
• Commitment to working with a diverse and inclusive community
  

Preferred

• Bachelor‘s degree in food and beverage management or a related field
  
• Previous experience in a high-volume college dining hall
  
• Shown success in engaging with a diverse group of college students
  

Amherst College offers many opportunities for professional growth and development, continued learning, and career advancement.

Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation, so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for Benefits Information.

Interested candidates are asked to submit a resume and cover letter online at Amherst_Jobs. Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled.

To apply, visit en-US/Amherst_Jobs/job/Amherst-Campus/Dining-Hall-Supervisor_JR5652

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