Public Safety Systems Administrator

DESCRIPTION

The City of Suffolk is seeking a Public Safety Systems Administrator that under general supervision, performs a variety of analytical duties in the development, operation, administration, and management of the City’s public safety information systems used in the Police, Fire & Rescue, Sheriff, and E911 Dispatch Centers. This includes the software and hardware equipment and various mission critical interfaces and applications used by public safety department personnel.

This position is responsible for information technology needs in the respective departments, including, but not limited to, installing, configuring, troubleshooting, and upgrading software applications and hardware. Maintaining hardware and software application inventories and licenses for the Records Management Systems (RMS), Computer Aided Dispatch (CAD), Mobile Computer Terminals (MCT), Automatic Vehicle Location (AVL) devices, and any other ancillary technologies while adhering to IT policies, standards, and life-cycle management. Generates and creates statistical reports from various CAD, RMS, MCT systems. Schedules and coordinates installation, repairs, and updates of Public Safety IT Equipment. Providing customer service technical support and assistance to end users.  

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. 

ESSENTIAL JOB FUNCTIONS

• Administers, maintains, and evaluates Police and Fire Information Technology (IT) systems used in the Public Safety dispatch center.
• Investigates, analyzes, and resolves public safety application related problems; resolves compatibility problems; troubleshoots system software, hardware, and communication problems; recommends and implements changes and improvements.
• Serves as a liaison with system software and hardware suppliers and vendors; monitors contracted services for quality and compliance with City standards. Serves as program management focal point on a variety of projects related to public safety IT systems; evaluates public safety operational requirements; researches and develops information systems solutions; monitors project performance and compliance with applicable specifications.
• Knowledge of VMware vSphere or Nutanix AHV environments for virtual server administration and maintenance. 
• Knowledge of various Microsoft server and endpoint operating systems, Microsoft Office product suites, and Microsoft server roles and features.
• Knowledge and understanding of network principles, LAN/WAN, firewalls, and systems security. 
• Works with the IT Geographic Information Systems (GIS) team to maintain comprehensive GIS data in relation to the public safety departments and its integration with CAD, MCT, and other interfaces.
• Works with the IT Enterprise Applications team to analyze and extract data from dispatch and public safety databases to use for studies, reports, and recommendations by the public safety departments.
• Collaborates with other departments to obtain and share data to ensure the data and software meets standards; exchanges knowledge and technology; performs necessary updates and upgrades of Public Safety dispatch IT equipment.
• Performs technical writing duties in the development, production and maintenance of system documentation, instructional materials, and procedural manuals; creates and updates Public Safety IT system Standard Operating Procedures.
• Provides 2nd tier support to Computer Support Technicians when work order escalation occurs.
• Operational knowledge of various computer aided dispatch systems, public safety applications, and peripheral equipment.
• Methods and techniques of hardware and software configuration and installation.
• Methods and techniques of troubleshooting hardware and software problems.
• Principles, practices, methods, and techniques used in computer systems development, maintenance, and administration.
• Principles and practices of system administration and security.
• Performing systems development, implementation, maintenance, and administration duties.
• Evaluating, testing, implementing, monitoring, and supporting computer systems.
• Reading, interpreting, and applying complex technical publications, manuals, and related documents.
• Troubleshooting, diagnosing, and resolving systems, hardware, and software problems.
• Installing, testing, and configuring system hardware and software applications and programs.
• Researching, analyzing, and evaluating new systems.
• Responding to helpdesk requests and inquiries from system users efficiently and in a timely fashion.
• Working independently to achieve goals and objectives, making sound judgments and decisions.
• Fosters an environment that embraces integrity, service, inclusion, and collaboration.
• Is an integral team player, which involves flexibility, cooperation, and communication.
• Builds and maintains positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Performs related duties as required.

REQUIRED QUALIFICATIONS
Graduation from an accredited college or university with an BA/BS degree in Information Technology, Computer Science, Computer Engineering or related field. Equivalent vocational or technical school training in server and systems maintenance with a minimum of three to five years of experience working with public safety in the information technology field is required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. This position requires a successfully completed CJIS background check.

Disqualifications:
The following list includes items for which an application will be automatically disqualified.

• Must be a United States citizen or lawful permanent resident and eligible for naturalization.
• No felony convictions.
• Not actively wanted in the United States.
• No convictions of Class 1 misdemeanors involving violence, fraud, health, morals, and decency or possession and/or distribution of marijuana.
• Not more than one conviction of DUI or substantially similar offense in the United States.
• Found not guilty of any crime or had a criminal offense disposed of by reason of mental illness.

SUPPLEMENTAL INFORMATION

• Knowledge of the policies, procedures, and activities of the City and or departmental practices as they pertain to the performance of duties relating to the position of Systems Administrator.
• Knowledge of the systems and software programs that are being developed or are in existence to communicate to management and end users about the possibility of upgrades and software changes.
• Skilled in and has the technical experience to effectively analyze and design the specifications for new implementation.
• Ability and skill to perform professional and administrative tasks to analyze division operations and provide input regarding the implementation of new software, services, and processes to meet the technological needs of the department.
• Ability to review and provide input regarding vendor products.
• Ability to prepare flow charts of all processes and assist programmers in translating into programming that meets the needs of the user.
• Ability to comprehend, interpret, and apply regulations, procedures, and related information.
• Knowledge of the methods and techniques for development and administering programs.
• Ability to effectively communicate and interact with supervisors, members of the public, and all other groups involved in the activities of the department.
• Ability to assemble information and make written reports and documents in a concise, clear, and effective manner.
• Ability to use independent judgment and work with little direct supervision as situations warrant.
• Ability to use mathematical formulas to perform required calculations.
• Knowledge and proficiency of computers and software programs typically utilized in the position.
• Ability to read, understand, and interpret technical reports and related materials.
• Ability to evaluate, audit, deduce, and/or assess data using established criteria, includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.
• Ability to demonstrate troubleshooting and problem-solving skills.
• Ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility.
• Ability to read a variety of reports, informational and technical documentation, directions, instructions, and methods and procedures.
• Ability to write reports with proper format, punctuation, spelling, and grammar, using all parts of speech.
• Ability to speak with and before others with poise, voice control, and confidence using correct English and well-modulated voice.
• Ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
• Ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
• Ability to perform addition, subtraction, multiplication, and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations involving basic algebraic principles and formulas, and basic geometric principles and calculations.
• Ability to inspect items for proper length, width, and shape, visually with job-related equipment.

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