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Service Advisor

3 months ago

Titusville, United States Optimum RV Full time

Service Advisor
About Us:
Optimum RV is a premier RV dealership dedicated to providing high-quality recreational vehicles and exceptional service. We are seeking an organized and customer-focused RV Service Advisor to join our service team and provide outstanding support to our customers.
Responsibilities:
Service Advisors are the primary point of contact for our customers who have service needs. The primary duties will include:

  • Greeting customers and determining their service needs through active listening and effective questioning.
  • Creating detailed and accurate work orders for service technicians based on customer requests and vehicle diagnostics.
  • Providing customers with estimates for repairs and maintenance, explaining the scope of work and associated costs.
  • Communicating with service technicians to ensure timely completion of work and updating customers on the status of their vehicles.
  • Coordinating with the parts department to ensure necessary parts are available for service jobs.
  • Handling customer inquiries and resolving service-related issues in a professional and courteous manner.
  • Maintaining accurate records of all service transactions, including work orders, invoices, and customer communications.
  • Ensuring a high level of customer satisfaction by providing exceptional service and support.
  • Staying up-to-date with RV product knowledge and service procedures through ongoing training and professional development.
  • Adhering to all safety protocols and company policies.
  • All other responsibilities as assigned.
Minimum Qualifications:
  • Proven experience as a service advisor or in a similar customer service role, preferably in the automotive or RV industry.
  • Strong knowledge of RV systems, maintenance, and repair procedures (preferred).
  • Excellent customer service and communication skills.
  • Ability to effectively manage multiple tasks and prioritize work in a fast-paced environment.
  • Proficiency in using service management software and computer systems.
  • High school diploma or equivalent; additional technical or business education is a plus.
  • Valid driver's license with a clean driving record.
  • Ability to work flexible hours, including weekends and holidays.

Essential Characteristics:
Reliable: We do what we say we're going to do, when we say we're going to do it... every time.

Humble: We are trainable, coachable, and confident... not arrogant.

Hustle: We are self-motivated, driven and never satisfied.

Team Player: We are stronger as one. We help each other, regardless of department or position.

Loyalty: We are committed to the success of the company through ups and downs because this is our career.

Benefits:
  • Competitive wages
  • 401K
  • Medical insurance
  • Dental insurance
  • Vision Insurance
  • Company-Paid Life insurance
  • Supplemental Life Insurance
  • Short- & Long-Term Disability
  • Critical Illness, Accident and Hospital Indemnity coverage
  • EAP
  • Wellness Program including Gym Reimbursement
  • Vacation, Personal Time & Holiday pay


Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.