Remote Bilingual Pension Customer Service Specialist
2 weeks ago
Description
The Pension Representative's primary responsibility is to provide effective customer service to Fund constituents by utilizing the Fund’s technological systems and their in-depth knowledge of the Plan’s rules and Fund process.
Requirements
Assist constituents with questions and requests received by telephone, email, webchat, and other communication channels related to their account balances, Fund rules and regulations, annuities, withdrawals, benefits, and other account information.
Ability to work effectively in a sometimes face-paced environment to ensure the team meets all service level goals and KPI.
Responsible for accurate recordkeeping in the Fund’s administrative system and Salesforce. Build and maintain relationships through active listening and open communication.
Enhance the Fund’s reputation by accepting ownership and exploring opportunities to add value to customer the customer experience.
Perform additional customer service assignments as needed.
Education and Experience:
College degree needed or equivalent experience, bachelor’s degree highly preferred
At least 1 year of customer service experience; Financial services industry experience strongly desired
Excellent written and oral communication skills a must
Ability to express thoughts and ideas in a way that is easy to understand by participants. Uses language and terms that are descriptive and appropriate for the audience and speaks clearly and distinctly
Able to write correspondence that is clear and concise. Possess emotional intelligence with the ability to keep composure and remain calm under pressure. Shows empathy and general concern for the needs of participants and retirees
Demonstrates a willingness to listen carefully to participant’s questions and needs
Demonstrated ability to follow through on commitments. Demonstrates ability to multi-task and work as a team
-
Senior Retirement Consultant
1 week ago
Boston, United States D.W. Simpson Full timeWork Remote! Northeast Consulting client has an exciting opportunity for a Pension based Actuary. The ideal candidate would possess an FSA designation and 7+ years' experience with pension valuation, large accounts, and Pension Risk Transfer (PRT). Consulting background preferred. Captives experience would be a plus. Salary is flexible and will be...
-
Clinical Educator/Clinical Consultant
1 week ago
Boston, United States Customer Service Associates Full timeClinical Consultant / Clinical Educator for Critical Care Monitoring Devices and Clinical Applications Full-Time Traveling opportunities for candidates in Northeastern metropolitan areas. Are you a Critical Care RN who loves your healthcare career but need a change from the everyday grind of the bedside? Are you a leader who enjoys providing education to...
-
Senior Retirement Consultant
3 weeks ago
Boston, United States DW Simpson Full timeWork Remote! Northeast Consulting client has an exciting opportunity for a Pension based Actuary. The ideal candidate would possess an FSA designation and 7+ years experience with pension valuation, large accounts, and Pension Risk Transfer (PRT). Consulting background preferred. Captives experience would be a plus. Salary is flexible and will be...
-
Program Specialist I
3 days ago
Boston, United States 1199SEIU Benefit and Pension Funds Full timeResponsibilities Collecting, processing, and conducting quality assurance of Tuition Assistance (TA) applications, and providing customer service for members on the phone, or via email Processing of invoices from vendors and educational institutions for payment, including troubleshooting problems with member applications. Approval of application in STAR...
-
Customer Service Specialist-Entry
6 days ago
Boston, United States Bindable Full timePosition Summary The Customer Support Specialist role is entry level and provides platform support to our Iaas and Saas customer accounts. This position is centered around our client's daily needs, heavily leveraging customer service and problem-solving skills. This role will oversee our internal ticketing and project management systems. In addition, you...
-
ECMO Specialist
5 days ago
Boston, United States Children's Hospital Boston Full time73111BRJob Posting Title:ECMO SpecialistDepartment:Patient Services-Respiratory TherapyAutoReqId:73111BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Allied Health and TechnicalJob Posting Description: This position is eligible for full time benefits and a 10K sign on bonus This ECMO Specialist I will be responsible for: • Assembling,...
-
Customer Service Specialist
6 days ago
Boston, United States Biofourmis Full timeBiofourmis is a rapidly growing, global digital health company filled with committed, passionate professionals who care about augmenting personalized care and empowering people with complex chronic conditions to live better and healthier lives. We are pioneering an entirely new category of medicine by developing clinically validated, software-based...
-
Customer Service
3 weeks ago
Boston, United States Bentons Quality Appliance Full timeJob DescriptionJob DescriptionJob Description:As a representative, you will be the first point of contact for customers. You will play a crucial role in ensuring that your customers receive the highest level of service and support. Your responsibilities will include:Providing excellent support via phone, text, or email.Addressing customer inquiries,...
-
Customer Support Specialist
6 days ago
Boston, United States Vista Higher Learning Full timeWHO ARE YOU? You have a desire to help your customers that goes beyond just making sure they find the answers they need. You value the relationships you build and always want to ensure that a customer’s experience is not only a positive one, but an enjoyable one too. WHO ARE WE? We are passionate, lifelong learners, and creative thinkers...
-
Senior Health Consultant
1 week ago
Boston, United States D.W. Simpson Full timeStagnating where you are? This role presents a clear path forward to greater skills, responsibilities, and compensation. Growing consulting client is searching for an Employee Benefits Actuary who will work with clients across all employee benefits, including health, life, disability, pension, and other employee benefit programs. Candidate will work with...
-
Customer Support Specialist
4 weeks ago
Boston, United States Neurable Full timePosition Overview:Neurable is seeking an experienced Customer Support Specialist to join our team and play a key role in supporting our customers as they are introduced to the revolutionary new MW75 Neuro headphones. Neurable’s groundbreaking software and hardware technology enables electroencephalography (EEG) devices to be used outside of controlled lab...
-
Customer Support Specialist
4 weeks ago
Boston, Massachusetts, United States Neurable Full timePosition Overview:Neurable is seeking an experienced Customer Support Specialist to join our team and play a key role in supporting our customers as they are introduced to the revolutionary new MW75 Neuro headphones.Neurable's groundbreaking software and hardware technology enables electroencephalography (EEG) devices to be used outside of controlled lab...
-
Boston, United States Thomas Talent Network, LLC Full timeJob Description: We are seeking an experienced and highly motivated Virtual Benefits Representative to join our team. As a Virtual Benefits Representative, you will be responsible for delivering and explaining benefit plans to our members in a virtual setting. This is a 100% remote position that offers great earning potential with a starting salary of...
-
Customer Service/Order Taker
3 weeks ago
Boston, Massachusetts, United States Staffing 360 Solutions Full timePrimarily responsibilitiesAnswer the phone and enter customer orders. Orders will be from the phone, voicemails, emails and reports.Print packing slips.Other duties are assigned.Hours are Sunday-Friday, 4:00 pm-10:00/11:00 pm.Job requirements:Bilingual - English is a must. Customer Service & computer experience is a plus.Preferably in produce or other food...
-
Customer Success Specialist
1 week ago
Boston, United States Vista Higher Learning Full timeWHO ARE YOU? You are a professional with a talent for training, teaching and guiding people through the learning process when it comes to new technology.WHO ARE WE? We are passionate, lifelong learners, and creative thinkers working daily to develop culturally authentic language learning digital and print content for the K-20 education space.WHAT IS THE ROLE...
-
Client Support Specialist
3 weeks ago
Boston, United States TargetX Full time**Client Support Specialist - Remote** Support Boston, Massachusetts Minimum Experience **Mid-level** TargetX, a Liaison International Company, is the leading higher education CRM solutions provider with enterprise-wide scalability, powered by the Salesforce platform. With our 20+-year reputation for innovative technology and unparalleled industry expertise,...
-
Enterprise Customer Success Specialist
1 day ago
Boston, United States InEvent Full timeABOUT INEVENT InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...
-
Community Resource Specialist
3 weeks ago
Boston, United States East Boston Neighborhood Health Center Full time $19 - $24Community Resource SpecialistFull time, Benefit Eligible Mon-Fri, 8am-5pm and includes flexibility based on dept needsBilingual (English/Spanish)The Community Resource Specialist will perform a wide variety of administrative and support activities to support the Care Navigation team in addressing social determinants of health needs. The Community Resource...
-
Boston, United States CareBridge Health Full timeJob DescriptionJob DescriptionLTSS Specialist--Bilingual, Mandarin SpeakingThe CareBridge Long Term Services and Supports (LTSS) Clinical Assessor, working under the guidance of an Occupational Therapist, collaborates with Managed Care Organizations to support persons aging in place receiving home and community based services. The LTSS Clinical Assessor...
-
Remote Vacation Rental Specialist
5 days ago
Boston, United States Travel by Tilly Full timeCalling all travel enthusiasts! We're on the lookout for a Remote Vacation Rental Specialist to join our team. Whether you're a travel pro or just have a knack for planning, this opportunity could be your ticket to a fun and rewarding career. Your Responsibilities Will Include: - Researching and recommending vacation destinations - Planning exciting tour...