IT Help Desk Administrator

LetsGetChecked is a global healthcare solutions company that provides the tools to manage health from home through health testing, virtual care, genetic sequencing, and medication delivery for a wide range of health and wellness conditions. LetsGetChecked's end-to-end model includes manufacturing, logistics, lab analysis, physician support, and prescription fulfillment. Founded in 2015 and co-headquartered in Dublin and Atlanta, LetsGetChecked empowers people to take control of their health and live longer, happier lives. As an IT Help Desk Administrator at LetsGetChecked, you will be a valuable IT team member responsible for supporting and maintaining the organization's technology infrastructure. You will assist in troubleshooting technical issues, managing system configurations, and ensuring the smooth operation of IT systems and networks. Key Responsibilities: Technical Support: Provide first-level technical support to end-users by troubleshooting hardware and software issues, resolving technical problems, and responding to help desk tickets promptly. Hardware and Software Installation: Assist in the setup and installation of computer systems, software applications, and peripheral devices. User Account Management: Create, modify, and deactivate user accounts and access permissions as needed. Software Updates and Patch Management: Assist in maintaining the company's software inventory, applying updates, and ensuring software licenses are up to date. Documentation: Maintain accurate records and documentation of IT assets, procedures, and configurations. Security Compliance: Assist in implementing and enforcing IT security policies and practices to protect company data and systems. Inventory Management: Assist in managing IT inventory, including ordering and tracking hardware and software assets. Vendor Coordination: Liaise with external IT vendors and service providers as necessary for hardware repairs, software licenses, and technical support. Training: Provide basic training to end-users on software applications and IT best practices. What We're Looking ForBachelor's degree in Information Technology, Computer Science, or equivalent experience. Excellent problem-solving and analytical skills. Good communication skills, both written and verbal. Ability to work well in a team and collaborate with colleagues. Basic understanding of computer hardware, operating systems, and software applications. Familiarity with network fundamentals is a plus. Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Fundamentals are a bonus. Benefits: Alongside base compensation of $25-$30/hour, we offer a range of benefits including: Health, dental & vision insurance 401k Matching contribution Employee Assistance Program Annual Compensation Reviews Flexible PTO Policy and 3 paid volunteer days per year Free monthly LetsGetChecked tests as we are not only focused on the well being of our patients but also the well being of our teams A referral bonus program to reward you for helping us hire the best talent Internal Opportunities and Careers Clinics to help you progress your career Maternity, Paternity, Parental and Wedding leave Why LetsGetChecked At LetsGetChecked, we are revolutionizing healthcare by making it more accessible, convenient, and personalized. Our mission is to empower individuals with the knowledge and tools they need to manage their health proactively, so they can live longer, happier lives. By joining our team, you will be part of a dynamic and innovative company that is dedicated to improving lives through cutting-edge technology and compassionate care. We value our employees and invest in their growth, offering opportunities for professional development and career advancement. Together, we can make a meaningful impact on the future of healthcare and help people take control of their health journey. Join us in our commitment to transforming healthcare for the better. Our Commitment to Diversity, Equity, and Inclusion At LetsGetChecked, we are committed to fostering an inclusive environment that celebrates diversity in all its forms. We believe that the diversity of thought, background, and experience strengthens our teams and drives innovation. We are an equal-opportunity employer and do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Our goal is to ensure that everyone feels valued and empowered to thrive. Please review our Candidate Privacy Policy. To learn more about LetsGetChecked and our mission to help people live longer, healthier lives please visit