Client Relationship Specialist

3 weeks ago

Dayton, United States FP Markets Full time

Customer Relations Specialist - Thai SpeakingFP Markets Group of Companies is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Customer Relations Specialist - Thai speaking.This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.Reporting to: SEA Regional ManagerWorking model: RemoteResponsibilities:Develop and nurture relationships with clients, partners and organic clients in the assigned country or regionProactively engage with trading professionals across various platforms to expand client base and partnershipsIdentify and leverage local marketing channels to enhance visibility and promote company products effectivelyFocus on client onboarding and ensuring a seamless user experience for all clientsPromote partnerships based on existing rebate structures and maintain strong relationships with partnersAdhere to regulatory policies and ethical standards diligentlyAssist in the monitoring of affiliates and partners on a regular basis to optimize their activities and performance and work to ensure the Key Performance Indicators (KPIs) are metCandidate Profile:Prior experience in the FX/CFD or online trading industry is highly preferred.Candidates with a background in telemarketing or telesales, especially those comfortable with making outbound calls, are strongly encouraged to apply.Bachelor's degree in Accounting, Business, Economics, Marketing, Management, or a related field.Fluency in Thai and a good command of English (Upper-Intermediate level or higher). Strong client focus with excellent customer service and negotiation abilities.A team player with outstanding verbal and written communication skills. Energetic, self-driven, and results-oriented with a strong desire to succeed.Ability to work independently and collaboratively in a fast-paced environment, with a positive and proactive mindset.Our offer:Welcoming, young and multicultural team with approachable leadershipAbility to contribute to dynamic business at a growth phaseHigh level of autonomy, support of ideas and putting your expertise into the best practices for the companyContinuous personal development, training budget, growth with the company and opportunity to learn from industry leadersCompetitive remuneration, regular salary reviews and performance-based incentive schemesVibrant company life: from team activities to global celebrationsWork from home opportunityJourney to FP Markets:Interview with People Function member (30 - 45 min) to assess match to our cultureInterview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectationsJoin our team and be a part of a professional, rapidly-growing company operating in a multicultural environment

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