Client Operations Specilaist

Are you a detail-oriented professional who values structure, discipline, and delivering exceptional results? Do you thrive in a collaborative, client-first environment where follow-through and professionalism are key? If so, Secure Future Advisors invites you to consider joining our growing team as a Client Operations Specialist.

As an independent retirement planning and financial services firm based in Kettering, OH, Secure Future Advisors is committed to providing innovative, conservative financial strategies tailored to our clients' needs. The Operations Specialist plays a vital role in maintaining our high standard of service by supporting client relationships, managing operational tasks, and ensuring smooth day-to-day functions of the office.

Job Summary

The Client Operations Specialists are go-to resources, providing direction, expertise, and training in policies and custodial platform best practices.

Essential Functions and Responsibilities

• Escalate, review, and respond to requests to process, review, or escalate urgent or complex items
• Foster relationships with clients through initial & ongoing customer service and issue resolution
• Serve as an internal training resource by delivering educational training on custodial technology, processes, form requirements, and communicating correct processing guidelines
• Monitor and review custodians for policy, procedures, and paperwork changes, updating resources and training materials
• Perform security administration, vendor code maintenance, and related functions for Schwab and Pershing
• Assist team members with daily tasks as needed due to volume
• Provide backup assistance to other team members as business needs dictate
• Perform other tasks assigned by management

Core Competencies

• Knowledge of financial industry and investment products
• Strong knowledge of various technologies: Microsoft Office, Dynamics, LaserApp, DocuSign, Schwab Advisor Center, Pershing NetX360
• Strong written and verbal communication skills, with the ability to deal effectively with various people including staff, management, custodians, and other offices
• Ability to prioritize and manage in a fast-paced, multi-task environment with organization and accuracy
• Strong analytical, problem-solving, research skills, and attention to detail
• Ability to work effectively in a team environment, while also being a self-motivated, independent worker

Required Education and Experience

• Bachelor’s Degree in Finance or a related field

Preferred Education and Experience

• 3+ years of financial industry experience
• Industry designations (CFP, CPA)
• FINRA registrations
• Certified in operational process improvement (Lean 6 Sigma, Kaizen)
  

Benefits

• Company contributions toward health insurance premium
• Company sponsored retirement plan with matching contributions
• Paid Time Off
• Paid Holidays

Physical Demands

This is a largely sedentary role; however, some walking is required. Individuals may need to sit or stand as needed. This position may require walking primarily on a level surface for short periods of time.

Expected Hours of Work

Days and typical hours of work are Monday through Friday, 8:30 a.m. to 4:30 p.m. Flexibility in working hours may be allowed, but the employee must work 40 hours each week to maintain full-time status.

Valmark reserves the right to modify, interpret, or apply this job description in any way the Company desires. This job description in no way implies this is an all-inclusive list of responsibilities to be performed by the Employee in this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”