Engagment Manager II

Engagement Manager IIThe Engagement Manager II (EM II) is a delivery leadership position within the TEKsystems Global Service's (TGS) organization, responsible for managing one or more engagements or engagement teams at a time. The EM II is responsible for managing customer experience through regular check-ins and timely updates on engagement progress. The EM II ensures high quality service delivery and a high level of client satisfaction that aligns with client success criteria. The role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The role is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio. This role may require travel several times per year.Essential Job Duties And Responsibilities:Advanced Engagement Management: Oversee engagements varying delivery models, to ensure that objectives are achieved, delivered according to schedule, and within budget. Additionally, ensuring that internal compliance requirements are fulfilled. Provides strategic value to clients and engagements consistently.Strategic Client Relationship Management: Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly.Stakeholder Communication: Regularly informing internal and external stakeholders about the progress, challenges, and results of engagement activities.Financial Management: Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability.Resource Allocation And Optimization: Ensuring efficient utilization of resources across engagements, optimizing team performance and engagement outcomes.Risk Management And Mitigation: Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability.Performance Reporting: Preparing detailed performance reports and presenting them to senior management and clients.Team Leadership And Development: Leading larger engagement teams, mentoring resources, and fostering a collaborative team environment.Client Satisfaction And Retention: Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly.Business Development: Identifying opportunities and collaborating with sales partners for upselling and cross-selling, aiding in organic business growth.Behavioral Competencies And Responsibilities:Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information, to effectively solve problems.Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listens to understand customer needs and articulate solutions options clearly.Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Takes a consultative approach to propose solutions that benefit the customer and solves their business needs being a trusted partner and advisor.Drives Results: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Hosts regular meetings with the team and encourages input from others.Collaboration: Works well with cross-functional teams, fostering a collaborative environment to achieve common goals.Required Experience:Bachelor's Degree or equivalent experience.Minimum of 5 years of experience in project management.Excellent oral and written communication skills (English language).Analysis and problem-solving skills.Time management and organizational skills.People management skills.Experience in project management fundamentals or as an acting Scrum Master.Exposure to professional services agreements including the change management process.Exposure to IT Managed Services, project management classes, and other IT certifications.Demonstrated project risk analysis and mitigation skills.Preferred Experience:Experience in the IT Professional Services industry.Knowledge of CRM systems and customer engagement strategies.Certification in project management (PMP, PRINCE2, etc.).Experience with Agile methodologies: Scrum, Kanban, SAFe, XP.Skills:Client Facing, Communication And Leadership Skills, Project Management, People Management, Profit And Loss Analysis, Agile, Agile Software Development MethodologyJob Type & Location:This is a permanent position based out of Baltimore, MD.Pay And Benefits:The pay range for this position is $105000.00 - $150000.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following:Medical, Dental, and VisionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life and AD&D for employee and dependents)Short and Long-Term DisabilityHealth Spending Account (HSA)Transportation BenefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)Workplace Type:This is a fully remote position.Application Deadline:This position is anticipated to close on Nov 20, 2025.About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services:We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.