Engagement & Event Manager

Engagement & Events ManagerThe John Gore Organization is the leading presenter, distributor, and marketer of Broadway theatre worldwide. Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com and Group Sales Box Office. Its productions span Broadway, Off Broadway, London's West End, Japan and 48 North American markets. It has won Tonys in every producing category as well as numerous other Drama League, Drama Desk and Olivier awards.At The John Gore Organization, a diverse, inclusive, and equitable workplace is one where all employees feel valued and respected, and all voices are valued and heard. We are committed to fostering, cultivating and preserving a culture of equity, diversity, access and inclusion.$24.00/hourFLSA Status: Non-ExemptWe are seeking an enthusiastic and experienced Engagement & Events Manager to oversee the operations and execution of events at our state-of-the-art, flexible event space located in downtown Baltimore. This part-time role requires a dynamic individual with strong organizational skills, exceptional attention to detail, and a passion for delivering memorable experiences to clients and guests. Average 16-24 hours per week. Evening and weekend work is required.Duties and ResponsibilitiesPlan, organize, and execute a wide range of events including corporate meetings, conferences, weddings, parties, and community gatherings.Coordinate all logistical aspects of events, including catering, AV equipment, decor, staffing, and other services as required.Serve as the main point of contact for clients throughout the event planning process, ensuring their needs and expectations are met and exceeded.Conduct site tours for potential clients and assist with event inquiries and bookings.Supervise event setup, operations, and breakdown to ensure smooth transitions and adherence to event timelines.Handle post-event evaluations and report on outcomes, making recommendations for improvements as needed.Maintain relationships with vendors, suppliers, and partners to ensure quality service delivery and cost-effectiveness.Stay updated on industry trends and best practices to continuously enhance the event experience offered by our venue.CompetenciesTo perform the job successfully, an individual should demonstrate the following competencies:Cooperation Establishes and maintains effective relationshipsActive listenerOffers assistance and support to co-workersWorks cooperatively in group situationsAdaptability Able to work around unexpected changes of circumstance or workloadModifies a planned course of action based on new circumstancesChanges communication style to achieve the best resultsFunctional Competencies Looks for ways to improve and promote qualityDemonstrates accuracy and thoroughnessTeam Orientation Fosters team cooperationUnderstands team roles and responsibilitiesSupports group problem solvingQualifications aka KSAOsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceBachelor's degree in Hospitality Management, Event Planning, or a related field preferred.Proven experience (3+ years) as an Event Manager or similar role in the hospitality or events industry.Strong organizational and multitasking skills with the ability to manage multiple events simultaneously.Communication SkillsAbility to read, analyze, and interpret event documents and contractsAbility to respond to common inquiries or complaints from customers, partners, or members of the industry.Excellent communication and interpersonal skills with the ability to build relationships and work effectively with clients, vendors, and team members.Detail-oriented mindset with a creative approach to problem-solving.Proficiency in event management software, MS Office Suite, and social media platforms.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to:Employee must be flexible to work evenings, weekends, and holidays as required by event schedules.Lift and/or move up to 25 pounds (event furniture).Stand, walk, and use stairs for the duration of events.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to:The noise level in the work environment is usually moderate to loud.The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties, as assigned by their supervisor.The John Gore Organization is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification or position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.The John Gore Organization's recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. The John Gore Organization may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.