Operations Analyst
2 weeks ago
Job Title: Operations Analyst
Location: New Holland, PA
Duration: 12-18 months
Pay Rate: $35.00/hour
Responsibilities:
Developing and maintaining team SharePoint site, for all departments building a folder structure at an organizational level, and then re-organizing all existing data
Work closely with the head of Network Development and all department managers to develop, track, and manage regional KPIs for all functions
Lead interface for all support functions for service dealer setup: location and data transfer, central site maintenance and organization, managing small contract modification by interfacing with legal for approval and filing new paperwork, third-party service provider cost tracking
Working cross-functionally updates with management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies.
Support for Site coordination including Executive travel support and local support activities related to local team events including building travel event plans, supporting logistics and facility maintenance
Inventory Tracking and management offering weekly updated to management and recommendations on trends and issues
Ability to cross-train with the Sales operation team to learn the following activities to support the team during high-volume months:
Supplier management order entry and tracking
SAP data entry for Invoicing
SAP PO Entry and payment tracking
Filing and tracking of Emissions documents
Zero-hour quality tracking
Customer delivery issue tracking and resolution
Interface with customers.
Manage and distribute sales-related information within the office between internal and external customer
Schedule meetings and take detailed notes for a post-meeting summary.
Prepare weekly, monthly, and quarterly presentations.
Create and maintain spreadsheets and dashboards.
Demonstrate ability and willingness to continuously acquire new competencies and accept new challenges.
Required Skillset
Must be detail-oriented and analytical
Be an outside-the-box thinker
Excellent organizational and time management skills
Courteous
Reliable
Strong work ethic
Act in a professional manner at all times
High problem-solving and critical thinking skills
Strong technical, interpersonal, and communication skills
Customer-centric focus
Able to multitask efficiently.
Teamwork and collaboration skills
Excellent phone manners and management is a key requirement.
Advanced Microsoft Office Suite experience is a must, prefer intermediate Excel skills
Clean and prepare data for analysis. This includes removing errors, identifying outliers, and transforming data into a format that can be analyzed.
Comfortable using data to construct business inferences with limited or incomplete information.
Quick learning and ability to learn through dealing directly with local information experts
Advanced knowledge and use of Microsoft Office Products is a must.
Ability to approach problems logically and make informed decisions based on the data.
Ensuring accuracy in data analysis and recognizing anomalies or errors in data.
Clearly conveying findings, both written and oral, to non-technical stakeholders. This includes creating reports and presentations that give insights from the data.
Proactive approach with comfort interfacing.
Collaborating with other departments or teams, understanding their needs, and providing them with relevant data insights.
Recognizing the ethical implications of data usage, storage, and analysis, especially in terms of privacy and security.
Other duties and tasks as assigned by management
Education:
Bachelor's Degree in a business discipline
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