![US Tech Solutions](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative – Online Banking
4 weeks ago
Duration: 12 Months Contract
Responsibilities:
This position provides advanced operational support for a business unit in the execution of daily activities in support of the client online banking platform. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business goals. Assists in the identification of process inefficiencies or opportunities for improvement. May guide less experienced specialists on the team through knowledge in the area of work.
Duties, and Accountabilities:
· Service - Answers inbound communications to service accounts, fulfil requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service. Identifies appropriate course of action for more complex issues or disputes.
· Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Identifies and communicates process inefficiencies. May offer recommendations for process improvements.
· Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
· Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests. May offer guidance and direction to less experienced specialists through knowledge in area of work.
Experience:
· Working knowledge of the client online banking platform
· Inbound call center experience
Skills:
2 years of experience in Financial Services or Operations Support
Education:
· High School Diploma or GED
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Venkata
Email: vsasank@ustechsolutions.com
Internal Id: 24-14392
-
Customer Service Representative – Online Banking
4 weeks ago
Phoenix, United States US Tech Solutions Full timeDuration: 12 Months ContractResponsibilities:This position provides advanced operational support for a business unit in the execution of daily activities in support of the client online banking platform. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial...
-
Banking Customer Service Representative
4 days ago
Phoenix, United States Servbank Full timeJob DescriptionJob DescriptionDescription:As a Banking Customer Service Representative, you will be the primary point of contact for customers seeking assistance with their banking needs. You will handle inquiries, provide information about products and services, resolve issues, and ensure a high level of customer satisfaction. Your role is crucial in...
-
Banking Customer Service Representative
2 days ago
Phoenix, United States Servbank Full timeJob DescriptionJob DescriptionDescription:As a Banking Customer Service Representative, you will be the primary point of contact for customers seeking assistance with their banking needs. You will handle inquiries, provide information about products and services, resolve issues, and ensure a high level of customer satisfaction. Your role is crucial in...
-
Customer Service
1 month ago
Phoenix, United States Charles Schwab Full timeYour Opportunity START DATE: August 5, 2024 At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. As a Client Banking Services Professional, you are at the forefront of the client experience, delivering...
-
Bank Customer Service Representative
3 weeks ago
Phoenix, United States Business Integra Inc Full timeWorks with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs Responds to customer inquiries and concerns, creating customized solutions Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits...
-
Customer Service
1 month ago
Phoenix, United States Charles Schwab Full timePosition Type: Regular Your opportunity START DATE: August 5, 2024 At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. As a Client Banking Services Professional, you are at the forefront of the client...
-
Customer Service
1 month ago
Phoenix, United States Charles Schwab Full timePosition Type: Regular Your opportunity START DATE: August 5, 2024 At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. As a Client Banking Services Professional, you are at the forefront of the client...
-
Customer Service
1 month ago
Phoenix, United States Charles Schwab Full timePosition Type: Regular Your opportunity START DATE: August 5, 2024 At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. As a Client Banking Services Professional, you are at the forefront of the client...
-
Customer Service
1 month ago
Phoenix, United States Charles Schwab Full timePosition Type: Regular Your opportunity START DATE: August 5, 2024 At Schwab, youre empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. As a Client Banking Services Professional, you are at the forefront of the client experience,...
-
Customer Service
1 month ago
PHOENIX, United States Charles Schwab Full timePosition Type: RegularYour opportunitySTART DATE: August 5, 2024 At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. As a Client Banking Services Professional, you are at the forefront of the client...
-
Customer Service
1 month ago
Phoenix, United States Charles Schwab Full timePosition Type: RegularYour opportunitySTART DATE: August 5, 2024 At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. As a Client Banking Services Professional, you are at the forefront of the client...
-
Bank Representative
2 weeks ago
Phoenix, United States Business Integra Inc Full timeJob Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Personal Banking Representative. As a Personal Banking Representative, you will be responsible for providing exceptional service to our customers and assisting them with their banking needs. This is an excellent opportunity for someone who is passionate...
-
Fraud Support Representative
4 weeks ago
Phoenix, Arizona, United States Sumitomo Mitsui Banking Corp Full timeJoin us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to...
-
Customer Service Representative
4 weeks ago
Phoenix, Arizona, United States Wells Fargo Full timeSupport financial products and services. Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution. Perform moderately complex customer support task Customer Service, Customer Service Representative, Representative, Retail, Banking, Experience
-
Phoenix, United States Wells Fargo Full timeAssist internal and external customer with Everyday Banking Escalated/ CAD day-to-day calls. Support and assist in the administration of teams that receive customer inquiries and issues through a variety of channels. Proactively provide feedback and Banking, Business Operations, Representative, Customer Experience, Customer Service, Lead, Retail
-
Customer Service Representative
4 weeks ago
Phoenix, United States Acro Service Corp Full timeummary:The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed....
-
Customer Service Representative
4 weeks ago
Phoenix, Arizona, United States Pollard Banknote Full time**Job Description** **Phoenix, Arizona** **Customer Service Representative (Phoenix, AZ & Tucson, AZ)** Pollard Banknote is seeking highly driven, customer focused Customer Service Representatives to work on the Arizona Lottery Account. Under the direction of the Customer Service Manager, the Customer Service Representative will perform a variety of tasks....
-
Customer Service
1 month ago
Phoenix, United States The Charles Schwab Corporation Full timeSTART DATE: August 5, 2024 At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. As a Client Banking S Customer Service, Service, Team Manager, Retail, Client
-
Customer Service
1 month ago
Phoenix, AZ, United States Charles Schwab Full timePosition Type: RegularYour opportunitySTART DATE: August 5, 2024 At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. As a Client Banking Services Professional, you are at the forefront of the client...
-
Customer Service Representative
1 month ago
Phoenix, United States Acro Service Corp Full timeJob Title : Customer Service RepresentativeDuration : 03 months (possibility of extension)Location : Phoenix, AZPay : $20/hr on w2 basis without benefits.Bilingual/Spanish RequiredJob Description:Greet clients/public and assess purpose of office visit. Make referrals for community resources. Assist clients to prepare for the application process, Register...