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Banking Customer Service Representative

1 month ago

Phoenix, United States Servbank Full time
Job DescriptionJob DescriptionDescription:

As a Banking Customer Service Representative, you will be the primary point of contact for customers seeking assistance with their banking needs. You will handle inquiries, provide information about products and services, resolve issues, and ensure a high level of customer satisfaction. Your role is crucial in maintaining Servbank's reputation for excellent customer service and in fostering positive relationships with our customers.


About Servbank

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.


Job Summary:

  • Customer Service:
    • Respond promptly and professionally to customer inquiries via phone
    • Provide accurate information regarding bank accounts, products, and services.
  • Problem Resolution: Resolves product or service issues by:
    • Clarifying the customer’s complaint.
    • Determining the cause of the problem.
    • Selecting and explaining the best solution.
    • Expediting correction or adjustment.
    • Following up to ensure resolution.
  • Documentation and Follow-Up: Documents resolutions and follows up with customers as needed.
  • Maintaining Customer Records: Updates account information to maintain accurate records.
  • Effective Communication: Collaborates with other departments to resolve customer issues.
  • Special Cases and Client Follow-Up: Addresses special cases presented by customers and ensures a satisfactory solution.
  • Additional Responsibilities: Completes other tasks assigned by the manager or supervisor.
  • Provide Operational Support: Assist customers with mobile banking, new services, and handle routine transactions over the phone.
Requirements:

Basic Qualifications:

  • Previous experience in customer service, preferably in a banking or financial service environment
  • 2 years’ experience with technical support, sales, and customer service preferred
  • Experience with consumer loan application and processing preferred
  • Experience with account opening and teller transactions preferred
  • Strong communication skills, both verbal and written
  • Excellent problem-solving skills and decision-making abilities
  • Proficiency with computer systems and banking software
  • Strong attention to detail and organizational skills


Education:

  • High School Diploma or equivalent


EEO Statement:

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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