Season Membership Retention Manager | Full-Time | Santander Arena

Oak View GroupOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.Position SummaryThe Reading Royals are seeking a highly motivated and relationship-focused self-starter to join our ticketing team. The Season Membership Retention Manager is responsible for managing Season Membership accounts, renewing plans, developing Member benefits, and delivering outstanding Member experience.This role pays a yearly salary of $45,000 and is commission eligible.Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).This position will remain open until March 13, 2026.About the VenueSantander Arena, located in downtown Reading, Pennsylvania, is a versatile venue that serves as the home arena for the Reading Royals, the ECHL affiliate of the Philadelphia Flyers. The Santander Arena has hosted an array of live events including concerts, Disney on Ice, and other family friendly events attracting hundreds of thousands of visitors annually.ResponsibilitiesManage a dedicated list of Season Members and serve as their primary point of contact.Meet or exceed renewal, retention, and upsell goals.Maintain organized notes, pipelines, and follow-ups for all accounts.Develop and execute Season Membership benefits, events, and Member touchpoints.Support game night operations by visiting Members, resolving issues, and assisting with Member-only experiences.Collaborate with the ticket sales team and Director of Ticketing on renewal timelines, pricing, and program improvements.Work with marketing to create targeted campaigns for renewal and engagement.Identify opportunities to upsell additional seats, upgrades, group outings, and suites.Provide excellent customer service at all times.Work Reading Royals events and home games as assigned.Qualifications3-5 years of ticketing or customer service experience preferred.Undergraduate degree in business, marketing, sports management, or a related field.Strong communication and interpersonal skills.Excellent organizational skills and attention to detail.Highly motivated, outgoing personality with a strong work ethic and strong problem-solving ability.Ability to multi-task and stay organized in a fast-paced environmentCoachable, enthusiastic, and team-oriented.Ability to work evenings and weekends when needed.Experience with CRM or ticketing systems (Monday CRM, Ticketmaster Archtics, or similar).Strengthened by our Differences. United to Make a DifferenceAt OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.Equal Opportunity EmployerOak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.