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Executive Housekeeper

1 month ago

Milwaukee, United States Potawatomi Casino Hotel Full time

Pay based on experience | Requires flexibility to work various shifts


In this fast-paced, high energy environment where managing many priorities and demands, supporting management and staff and providing great guest service are essential, how do we ensure our hotel is clean and looking good? As an Executive Housekeeper, you will support the business strategy by ensuring guest rooms and hotel facilities are maintained to established quality assurance standards, and all safety policies, procedures, and regulations are followed. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.


Principal Duties and Responsibilities (*Essential Functions)

  1. *Carry out management responsibilities for a team of seventy-five (75) or more team members in accordance with the organization’s policies and applicable laws. Responsibilities include and not limited to interview, hire and terminate team members; schedule and maintain adequate staffing levels, train team members; plan, assign and direct work; appraise performance; reward team members; address complaints and resolve arising problems and perform inventory tasks.
  2. *Responsible to ensure hotel is maintained at the highest level of cleanliness and appearance and that cleaning standards are met and performed in a safe and timely fashion with minimal disruption to business operations.
  3. *Create, develop, implement, and evaluate overall housekeeping operations processes and strategies to ensure maximum safety and efficiency, as well as maintaining high quality assurance standards set by leadership.
  4. *Inspect, review and evaluate equipment and physical conditions of all areas of the property and job assignments to ensure quality assurance standards are consistently being met. Submit recommendations for painting, repairs, furnishings and relocation of equipment to Facilities management when necessary.
  5. *Address guest inquiries, special requests or complaints, and take appropriate corrective action with the goal of producing a positive interaction and experience for all hotel guests.
  6. *Maintain an adequate inventory of housekeeping items including but not limited to linens, cleaning supplies and amenities. Track inventory and order supplies needed to complete project work and day-to-day tasks.
  7. *Ensure proper usage and storage of chemicals and cleaning supplies by monitoring usage, providing complete training for all team members and ensuring proper labeling of chemicals.
  8. *Work with leadership to develop and maintain annual operating and capital budgets and account for variances to the budget.
  9. *Build positive working relationships with vendors and oversee contracted services to ensure purchased goods and services meet expectations of high quality and highest standards.
  10. Remain knowledgeable and informed of industry changes, trends, equipment, and housekeeping supplies in order to improve efficiency, productivity and increase savings and safety.
  11. Create or update processes for recordkeeping procedures as necessary and oversee applicable department records on team members, equipment, inventory, and maintenance activities, and ensuring information is maintained accurately and logged in the appropriate record keeping application.
  12. Perform or assist with cleaning duties as needed.
  13. Establish, maintain and ensure full compliance with departmental Internal Controls, policies, procedures and regulations.
  14. Perform other duties as assigned.


Job Qualifications

  1. High school diploma or equivalency and five (5) years of hotel housekeeping experience required, preferably at a 500+ room, 4 diamond rated hotel. An Associates Degree can take the place of two (2) years of experience.
  2. Three (3) years management experience required, preferably as an Executive Housekeeper, or Housekeeping Manager.
  3. Ability to work with various chemicals, tools and equipment in a safe and effective manner, trained in blood borne pathogens and perform required blood borne pathogens procedures.
  4. Office skills, ability to use standard office equipment and computer proficiency in Microsoft Word, Outlook, PowerPoint, Excel and Internet. Prior knowledge in purchasing software and scheduling software preferred.
  5. Familiar with and able to use operating systems such as, but not limited to Opera, Duetto, Red Rock, LMS, and HRIS systems.
  6. Strong analytical, leadership, management and interpersonal skills required.
  7. Ability to speak effectively before groups of guests or team members of the organization.
  8. Ability to maintain organization, meet deadlines, possesses integrity and discretion in handling confidential information.
  9. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
  10. Must have a strong understanding of Occupational Safety and Health Administration (OSHA) regulations as they relate to environmental housekeeping requirements.
  11. Ability to write routine reports and correspondence.
  12. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
  13. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  14. Ability to work in a fast-paced environment.
  15. Ability to proactively solve practical problems and deal with stress effectively.
  16. Ability to work irregular hours and extended shifts including late nights, early mornings, weekends and holidays, as needed.
  17. While performing the duties of this job, the team member is regularly required to use hand to finger, handle or feel objects; reach with hands and arms; talk and hear; and use tools or controls. The team member is frequently required to sit, stand, walk, climb, balance, stoop, kneel, crawl or crouch for extended periods of time. The team member must be able to operate a personal computer. The team member must be able to move freely around the office and property. The team member is occasionally required to lift and/or move between twenty five (25) pounds and fifty (50) pounds or more with assistance.
  18. Specific vision abilities are required by this job including close vision, distance and color vision, peripheral vision, depth perception and the ability to adjust focus.


Working Conditions

The noise level in the work environment is usually moderate. When on the casino floor the noise level increases and it is not smoke free.


Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties and skills required.