Customer Support Specialist

4 weeks ago

Thousand Oaks, United States Option Funding, INC Full time

Option Funding, Inc. is a leading financial services provider dedicated to delivering innovative funding solutions to our clients. We pride ourselves on exceptional customer service and a commitment to helping businesses achieve their financial goals. We are seeking a dedicated and focused Customer Support Specialist to join our team. The ideal candidate will assist clients remotely with inquiries, provide solutions to their problems, and ensure a positive experience with our services. This role involves handling customer communications via phone, email, and chat, and collaborating with other departments to resolve issues efficiently. Responsibilities: - Respond promptly and professionally to customer inquiries via phone, email, and chat. - Provide accurate information about our funding products and services. - Assist clients in troubleshooting issues and resolving concerns. - Document customer interactions and update account information accurately. - Collaborate with sales, technical, and operational teams to ensure customer satisfaction. - Follow up with clients to ensure their issues are resolved and they are satisfied with our service. - Identify opportunities to improve customer experience and suggest process improvements. Requirements - Proven experience in customer support, client services, or a related role. - Excellent communication and interpersonal skills. - Strong problem-solving skills and patience. - Ability to work independently and as part of a team. - Familiarity with financial services or funding solutions is a plus. - Proficiency in CRM software and MS Office Suite. Benefits - Competitive Salary Packages - Flexible Work Arrangements (Remote or Onsite options) - Health, Dental, and Vision Insurance - Paid Time Off (PTO) and Holidays - Career Development and Training Opportunities - Performance Bonuses or Incentives - Retirement Plan Options (such as 401(k)) - Employee Assistance Programs - Paid Parental Leave

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