Service Desk Technician

2 weeks ago


Palo Alto, United States Nextgenpros Inc Full time

Hi

Hope you are doing good.


We have a job opportunity for Service Desk Technician. This is a contract position. Please check the job description and let me know if you are fine with this.


Job Title: Service Desk Technician

Location: Palo Alto, CA (Onsite)

Duration: 6 Months


Job Description

ROLE AND RESPONSIBILITIES

•Own and manage the IT Service Desk in JIRA, including evolution of the service desk and reporting

•Help develop improved IT support processes to improve support efficiency and maintain related documentation in Confluence

•Manage employee lifecycle end-to-end including provisioning of new hires, IT orientation, offboarding of employees, and asset inventory management

•Engage and contribute to daily standup meetings

•Keep an up-to-date record of active tasks and provide weekly reports to IT head

•Serve as the face of IT support and help users with walk-up IT support requests


QUALIFICATIONS

•Good communication skills (verbal and written)

•Ability to self-educate by finding and reading technical documentation

•2-4 years of experience working independently in an IT support desk

•Comprehensive experience with managing Azure AD, Office 365, and Intune

•Ability to provision and troubleshoot VPN in Cisco Meraki

•Desire to expand skillset beyond scope of job description

•Experience working in lab-centric support environments and troubleshooting niche software

•Ability to follow documented processes and self-report deviations

•Experience with scripting in Python & Powershell



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