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Customer Support Specialist

2 months ago

Eagan, United States THE RIGHT STAFF Full time

B2B CUSTOMER SUPPORT - DIRECT-HIRE OPPORTUNITY - 100% ONSITE IN EAGAN, MN


THE RIGHT STAFF has partnered with a sustainable and eco-friendly retail manufacturer and distributor in their search for a Customer Support Specialist.


We're seeking a dynamic Customer Support Specialist to join our client's team on a full-time basis. This position will be the heartbeat of our client's customer interactions, ensuring every experience is seamless, personalized, and exceeds expectations.


Essential Job Duties:

• Engage with Customers: Deliver timely, friendly, and knowledgeable support via phone, live chat, and email.

• Problem Solver: Make clarification calls/emails to resolve order questions, notify of inventory issues, and present alternatives.

• Order Management: Monitor orders in the ERP system daily, ensuring they meet customers' "in-hand" dates.

• Process Returns: Handle returns and credits swiftly and efficiently.

• Resolve Issues: Research and resolve order issues, keeping customers informed every step of the way

• Team Collaboration: Work closely with inside and outside sales reps to ensure orders are completed with top-notch service.

• Onboard New Customers: Ensure an exceptional onboarding experience for every new customer.

• Participate in Meetings: Actively engage in weekly team meetings, huddles, and updates.


Minimum Requirements:

• High School Diploma or equivalent required.

• Minimum 2+ years of B2B customer support experience in a production and/or distribution environment.

• Strong attention to detail, communication, organization, and problem-solving abilities required.

• Proficient with Microsoft Office Suite and Excel, and familiar with ERP and CRM software required.


Schedule, Pay, & Benefits:

• Position is 100% onsite at Eagan, MN headquarters

• Monday to Friday with core business hours from 8 am to 6 pm

• Pay is $21 to $24 per hour

• Direct-hire opportunity with competitive benefits package included

• Excellent culture and opportunity for growth


TO APPLY:

Qualified candidates may apply by sending their resumes to edn8@therightstaff.com


We thank all interested candidates. However, only those selected for interviews will be contacted.


To view additional positions and apply directly, go to our website:


THE RIGHT STAFF wants to help you succeed Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist YOU Let us help YOU create YOUR Success


THE RIGHT STAFF is an Equal Opportunity Employer