IT Service Desk Specialist

2 weeks ago


San Ramon, United States Bayforce Full time

Role Title: IT Service Desk Specialist- California

Employment Type: Contract

Duration: 6 months

Preferred Location: Local to San Ramon area- onsite 5 days a week


Role Description:

The Service Desk Technician is responsible for the assistance in the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software. As a Service Desk Technician, you will work closely with the other members of the IT team to solve user issues and escalate tickets as needed.


Responsibilities:

  • Respond to IT Help queries on the phone, via email, in person, or through remote access. Log incidents, and status in ServiceNow.
  • Offer technical assistance in the configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. Including Laptops and mobile devices.
  • Troubleshot technical issues related to user hardware and software.
  • Maintain accurate asset inventory system that includes scanning and tagging technology assets. Maintain accurate lists of retired equipment - devices and equipment designated for removal or destruction.
  • Investigate and document incident root cause and resolution and maintain accurate and detailed records in the ticket management system (ServiceNow).
  • Train and assist computer users on the use of devices and common applications.
  • Monitor and manage Computer Backup Jobs.


Requirements:

  • Minimum education - high school diploma, (Associate/Bachelors in relevant field of study valued/preferred)
  • Two years of experience providing IT support in an enterprise environment, or equivalent.
  • Preferred certifications include CompTIA A+, Network+, MCSA
  • ServiceNow experience preferred
  • Strong experience with PC hardware
  • Strong experience with Windows 10
  • Detail oriented and organized.
  • Someone who has a sense of urgency and efficient.



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