Automotive Service Advisor-Writer

2 weeks ago

Mount Airy, United States Jiffy Lube Full time

Automotive Service Advisor-WriterJiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. During face-to-face customer interaction, the Service Advisor offers service recommendations, impartial advice, detailed service information and communicates any concerns or special circumstances that impact overall satisfaction. This is an important job in our Jiffy Lube stores and critical to our success. And every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program. We even offer Ace Accreditation of up to 32 college credits for completion and certification of Jiffy Lube University courses.Physical Qualifications:Must be able to operate equipment such as overhead and floor mounted oil and grease guns, transmission machine, air conditioner service machine, radiator service machine, hand tools and basic shop equipmentMust be able to lift and move work-related items up to 50 poundsMust be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as neededJob Duties Include, but are not limited to:Providing Jiffy Lube Guests' with exceptional and world class customer serviceUnderstanding the full range of Jiffy Lube products and servicesAccurately capturing guests' product needs and providing updates throughout the processOffering our guests options that are tailored specifically to their automotive needsGiving impartial advice to ensure that our guests are aware of Manufacturer time and mileage recommendationsPerforming Jiffy Lubes' Signature Service oil change (as required), replacing fluids, filters, wiper blades and other preventative maintenance services.Once you've become certified, you will be eligible for advancement opportunities and training in other positions [Supervisor-Key Holder and Assistant Manager].Qualifications:Previous experience is essential and requires a minimum of 1-year working for a dealership, automotive shop, tire center or quick lube. Simply put, we're looking for people who can provide exceptional customer service.Full-Time Perks:Starting Rate of Pay of $16 to $25 an HourMedical, Dental, and Vision InsurancePaid PTO (personal time off) & HolidaysUniforms, Advancement, Company DiscountsFlexible Work Schedule, a Great Team Environment, and more.Business Model & Culture:Fast paced and team-oriented environmentWorld class JLU training to meet all challengesCustomer driven building strong relationshipsValue teammates and recognize their contributionsBeing inclusive and having equal access to opportunityJiffy Lube - Store #19011001 Twin Arch Rd, Mt Airy, MD, 21771

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