Technical Product Engineer I

2 weeks ago


Naperville, United States Endotronix Full time
Salary Range: $70,000.00 To $75,000.00 Annually WHO ARE WE? Endotronix is a medical device company that aims to transform the treatment of heart failure , a chronic, progressive condition in which the heart is unable to pump enough blood to support the body. Our Cordella Heart Failure System (CHFS) includes proactive management tools for best practice care and detection of worsening heart failure. These easy-to-use tools improve patient quality of life and help to reduce hospital admissions thereby reducing health care costs. With our recent PMA approval from the FDA, we are preparing to grow our team its a great time to join Endotronix WHAT YOULL DO Lead root cause investigations on field failures Conduct in-depth analysis on patient and device data Lead support efforts related to reader troubleshooting and reader exchanges Document complaints and complaint investigations as needed Act as tier 2 support for CHFS and software related issues Provide Reader use and troubleshooting training for the Customer Support team Respond to inbound calls/escalations to maintain our best-in-class goal Investigate returned materials as needed (RMAs, Out of Box Failures) Provide resolutions/assistance to customers in a timely manner Continuously track and trend data to present to management and cross functionally to repeat or identify new failures Use data analysis tools to synthesize large datasets into presentable information Conduct field visits for troubleshooting/field service purposes as needed Maintain documentation of investigations and field activities Cross functional collaboration with R&D, Software, Clinical, Quality, and Sales/Marketing teams Travel required up to 30% Other jobs as needed to support Operations or assist R&D WHAT YOU BRING TO THE TABLE 1-2 years relevant experience (including internships). Ability to perform troubleshooting of analog and digital circuits to diagnose issues down to the component level using typical lab equipment such as oscilloscopes, signal generators, spectrum analyzers Experience with either MATLAB, Minitab, or Python. Experience in Altium Experience in hardware or software systems EDUCATION Bachelor's degree in Electrical, Computer Science, Biomedical, Mechanical, or Reliability Engineering WHO YOU ARE Knowledge & Application: Develops professional expertise, applies company policies and procedures to resolve a variety of issues. Determines a course of action based on guidelines and modifies processes and methods as required. Complexity & Problem Solving: Works on problems of moderate scope which are often varied and routine where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Collaboration & Interaction: Builds productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. WHAT WERE LIKE Willing to have the direct and honest conversation. Not afraid to confront the facts (or be confronted) and develop a plan to move forward. Competitive spirit and drive to win. Strong sense of initiative, internal motivation and an unrelenting focus on results. Openness to feedback and coaching with a strong orientation towards continual learning and improvement. J-18808-Ljbffr

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