Supervisor, Guest Services Attractions

2 weeks ago

Oakland, United States Oakland Zoo Full time
Pay Range: To maintain internal equity, we have identified the pay rate for this position at the Oakland Zoo as $23.46 per hour. An offer at this rate will be our best and final compensation offer.

*This is a part-time role*

Position Summary

Supervisors for Attractions are important members of our team and play a key role in providing excellent service to our guests. They develop and supervise Attractions Operators to ensure all visitors receive outstanding service with a focus on safety. This is achieved by having a complete understanding of the operation of all rides and gondola and supporting the Attractions team at every training level.

Essential Job Duties

  • Supervise and support attractions operators in providing the highest quality of service to our guests.
  • Organizing staff break schedule
  • Training staff
  • Testing employees on ride operation
  • Ensure assigned workstations are properly staffed and operational.
  • Oversee operation of all riders and rides to ensure safe operation and adherence to policies and procedures.
  • Monitor staff to include rest breaks, meal breaks, training, schedules, and answer questions, etc.
  • Demonstrate superior customer service with customers, both internal (i.e., co-workers) and external (vendors, visitors, customers, etc.).
  • Demonstrate knowledge of, and support, Oakland Zoo's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of behavior.
  • Perform other related duties as required and assigned.

Who You Are

  • Customer service expertise
  • Trustworthy and dependable
  • Work with little or no supervision
  • Organizational skills

Bonus If You Have

  • Prior experience as a supervisor or manager of a team

Knowledge/Skills/Qualities

May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

  • Leadership: mentors, advises, and develops people across identities with consideration for cultural relevance and responsiveness, self-awareness around implicit bias and understanding of the power dynamics that exist in organizations.
  • Enjoyment - finds joy in one's work, approaches tasks with thoughtfulness & intentionality, and fosters collective well-being by embracing the unique skills and qualities of colleagues.

  • Dependability - demonstrates trustworthiness and reliability, including while working with little or no direct supervision
  • Communication - communicates respectfully and effectively with stakeholders across identities, both verbally and in writing
  • Inclusive Culture - fosters a culture of mutual respect, transparency, collaboration and belonging which allows all employees to feel appreciated, included, and valued.
  • Impact- Inspired to contribute to the success of a project or the organization
  • Growth-Oriented - Inspired to perform well by the chance to take on more responsibility

  • Passion - wholeheartedly believes in, represents, and models Oakland Zoo's mission and PRIDE values at all times
  • Wildlife Aware - understands mission to support the conservation and welfare of animals at The Zoo, locally and globally. This is demonstrated by a willingness/passion to reflect this mission in all actions and to continue to learn how to take action for wildlife
  • Sustainability - oriented toward the mission and values of Oakland Zoo and able to put those into practice by finding creative and resourceful ways to develop sustainable practices within your role and department.

Who We Are

Oakland Zoo (managed by The Conservation Society of California) is an award-winning facility stretching 100 acres and overlooking the city of Oakland atop the hills of beautiful Knowland Park. Our mission is to inspire respect for and stewardship of the natural world, while providing a quality visitor experience. As an accredited member of the Association of Zoos and Aquariums (AZA), the Zoo is part of the largest conservation organization in the nation. Our employees take PRIDE in our values of being Positive, Respectful, Inquisitive, Driven and Effective members of a team who places the care of our animals, stewardship of the natural environment, and the experience of our guests at the forefront of all that we do.

Oakland Zoo's Commitment to Diversity, Equity, Inclusion & Access

We believe that all people should have safe access to the Zoo and culturally relevant and responsive experiences with our staff, programs, and curriculum. Oakland Zoo is also striving to create an equitable and inclusive internal culture where all staff members feel represented and valued for their identities and lived experiences. We examine how power, bias, race, and other aspects of identity impact our organization. We work to build a culture of continuous learning and improvement toward a vision of equity and belonging for all staff. We are looking for team members who can actively join us in this process. We are committed to reflecting the diverse community in which we exist and strongly encourage people of color, LGBTQ+ identifying folks, and women to apply.

The Conservation Society of California is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. The Conservation Society of California also promotes respect for all people and will not tolerate harassment based on any of these characteristics.Learn More

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