Technical Support Engineer
1 week ago
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business. You would act as the Technical Support Engineer for Switching and Wireless Team. As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: Support and troubleshooting on the wireless and switching range of Fortinet products Collection, analysis and change recommendations of configuration information Collection and analysis of customer network information Collection and initial analysis of packet trace information Recommend corrective actions based on analysis Provide customer education where needed due to gaps in networking, product knowledge etc Consultation of technical documentation, bulletins and release notes for known problems Reproduction of customer environments on lab equipment Follow up on technical cases including proper escalation and management of the case until case closure. Manage customer communications and expectations until the closure of each case We are looking for: An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities: Experience in a technical support role in a networking/security company or equivalent education Strong understanding of WiFi 802.11 networks, 4G LTE experience. Strong understanding of TCP/IP, routing protocols, L2/L3 switches Experience with security products firewalls, IPSec, IDS/IPS, WIDS Strong troubleshooting and problem solving skills Extensive working knowledge of Windows, MACOs,UNIX or Linux Previous call center experience, preferably supporting data networking products and/or security products is desirable. Strong English skills both written and verbal. Educational Requirements: Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable Why Join Us: We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe. The US base salary range for this full-time position is $81,300-$105,200. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.
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Technical Support Engineer
4 weeks ago
Sunnyvale, United States Fortinet Full timeJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of...
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Technical Support Engineer
1 week ago
Sunnyvale, United States ExecutivePlacements.com Full timeFortinet, a cybersecurity pioneer with over two decades of excellence, continues to shape the future of cybersecurity and redefine the intersection of networking and security. Our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer for the Switching and Wireless Team. Responsibilities...
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Technical Support Engineer
2 weeks ago
Sunnyvale, United States Fortinet Full timeJob DescriptionJob Summary As a member of the FortiNAC TAC team, You will help troubleshoot complex network access and security issues, acting as a subject matter expert for FortiNAC deployments across diverse customer environments. Responsibilities Provide technical support to FortiNAC customers via phone, email, and remote sessions, with a strong focus on...
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Technical Recruiter
2 weeks ago
Sunnyvale, United States Advantage Technical Full timeSourcing & Talent Acquisition Use various recruiting platforms (LinkedIn, job boards, GitHub, StackOverflow, etc.) to source and identify top technical talent (Cyber Security, Infrastructure, Engineers, IT & Security, etc.). Build and maintain a pipeline of qualified candidates for current and future technical roles. Screen resumes and conduct initial...
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Technical Support Engineer
4 days ago
Sunnyvale, CA, United States Fortinet Full timeJob DescriptionJob Summary As a member of the FortiNAC TAC team, You will help troubleshoot complex network access and security issues, acting as a subject matter expert for FortiNAC deployments across diverse customer environments. Responsibilities Provide technical support to FortiNAC customers via phone, email, and remote sessions, with a strong focus on...
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Technical Support Engineer
1 week ago
Sunnyvale, CA, United States Fortinet Full timeJob DescriptionJob Summary As a member of the FortiNAC TAC team, You will help troubleshoot complex network access and security issues, acting as a subject matter expert for FortiNAC deployments across diverse customer environments. Responsibilities Provide technical support to FortiNAC customers via phone, email, and remote sessions, with a strong focus on...
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Technical Support Engineer
5 days ago
Sunnyvale, CA, United States Fortinet Full time $978,400 - $1,262,400 per yearDescriptionJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the...
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Technical Supporter
3 days ago
Sunnyvale, CA, United States Axiom Technologies Full timeThe Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritising...
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Technical Supporter
24 hours ago
Sunnyvale, CA, United States Axiom Technologies Full timeThe Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptlyeither directly or by coordinating with other techniciansby triaging tickets, prioritising tasks, and...
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Technical Supporter
5 days ago
Sunnyvale, CA, United States Quantix Search Full timeMember of Technical Staff Machine Learning San Francisco | Hybrid, 3 days/week | $200K $280K + equity Their AI-powered platform is already helping clinicians by automating huge amounts of back-office work, and now theyre looking for a senior engineer to help take their copilots from demo to full production. Build and scale machine learning systems...
