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Restaurant Server

1 month ago

Miami Beach, United States Loews Hotels, LLC Full time
RAO‘s Restaurant Server

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specific

  • Maintains current knowledge of all menu offerings, to include ingredients, preparation method and time required, presentation and appearance
  • Sets up assigned station with all required supplies, ‘Mis en Place‘
  • Greets guests in a polite professional manner according to Loews standards
  • Suggestively sells menu items to guests so as to enhance the dining experience
  • Records all aspects of guests order accurately and enters guest orders into POS terminal
  • Coordinates placement of order so that the timing of preparation and delivery flows consistently throughout entire meal
  • Monitors preparation of individual courses to ensure proper flow
  • Inspects presentation of all food items to ensure that a quality product is delivered to the guests as ordered
  • Serves all food and beverage items professionally, according to Loews Standards
  • Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction
  • Prepares and presents accurate, complete guest check
  • Collects monies due and or applies charges to guest account using POS terminal
  • Completes end of shift revenue report and cash deposit
  • Performs all side work duties as assigned by manager/supervisor
  • Other duties as assigned

General

  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow team members
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards

Qualifications

  • High School diploma or equivalent
  • One + years experience as a Food Server in high volume, upscale Hotel or Restaurant environment
  • Thorough knowledge of food terminology, food service techniques and sanitation standards
  • Exceptional guest service skills
  • Basic computer skills
  • Ability to stand, walk, stoop, bend and lift trays weighing up to 35 pounds repetitively during entire shift
  • Ability to work flexible schedule to include weekends and holidays