Functional Analyst

2 weeks ago

Lake Oswego, United States BIOTRONIK Full time

BIOTRONIK is one of the leading manufacturers of cardio- and endovascular implants and catheters for cardiac rhythm management, electrophysiology and vascular intervention. As a globally active company headquartered in Berlin, Germany, we develop, produce and distribute high-quality medical products based on the latest technology and research. Our success is based on the competence and results-oriented cooperation of our employees.


BIOTRONIK is currently looking for a Functional Analyst – Salesforce CRM to collaborate with the BIOTRONIK Neuromodulation (NRO) business unit. This is a unique opportunity to be part of the Salesforce platform extension for an exciting new product/service - as it scales up with significant growth targets. You will work as part of our US site and help design, build, test and roll out modern solutions in a dynamic and exciting environment. You will directly interact with business analysts, developers, and project managers to drive the functional enhancements of our Salesforce HealthCloud platform. You will use your knowledge of business requirements and processes to develop the technical solutions, troubleshoot and test, and assist the business in formal testing.


Your Responsibilities

  • Functional subject matter expert towards our Salesforce users, developers, and business analysts as well as Senior Management
  • Active consulting, guiding, and influencing of business stakeholders
  • Support business cases and influence key decision makers (on IT and business side) towards best practices
  • Conceptualization, design, and technical implementation of new solutions
  • Provide user support, training, and troubleshooting
  • Coordinate and collaborate with external vendors/resources
  • BA Degree in Computer Science, Information Systems OR Extensive professional experience in a relevant field
  • MBA in a relevant field accepted as well


Your Profile

  • 4+ years hands-on relevant Salesforce functional experience
  • Functional expertise in Salesforce Sales, Marketing, Service and/or Health Cloud modules
  • Supported large enterprise applications in global environments (multi-language, multi-currency, …)
  • Demonstrated leadership and/or consulting experience in joint application design sessions and agile projects
  • Strong business acumen and presentation skills with ability to translate business requirements into Salesforce requirements and technical solutions
  • Experience in Salesforce best-practices, recommendations, and app-exchange eco-system
  • Solid understanding of SFDC standard functionality and enhancement methodology
  • Hands-on Salesforce system experience (Configuration, Flows, Force.com applications, SOQL, SOSL, …)
  • Basic understanding of modern systems integration concepts (API’s, REST/JSON, etc.)
  • Basic understanding of SFDX, Bitbucket, VisualStudio Code, etc.


Additional Knowledge, Skills and Abilities

  • Ability to analyze business processes and data flows across the systems landscape
  • Ability to understand business problems and articulate systems solution design to technical and non-technical audience
  • Understanding of security, compliance, and data management aspects in modern cloud applications in a medical company
  • Experience working in distributed teams in different time zones
  • Agile project management experience is a big plus
  • Salesforce certification in Healthcloud is a big plus
  • Technical project management experience


Soft Skills

  • Excellent collaboration and communication skills (written and verbal)
  • Ability to work both independently and as a team player
  • Excellent presentation and selling skills
  • Excellent analytical and troubleshooting skills
  • Follow through
  • Quick learner
  • Self-starter, curious mindset to learn more
  • Drive for results
  • Commitment
  • Results-oriented yet detail-oriented in all tasks


Physical Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to be independently mobile.
  • The employee is also required to interact with a computer for extended periods of time and communicate with co-workers.
  • Must be able to travel to other office locations.


Travel Requirements

  • Must be able to travel internationally and domestically, less than 5% of the time.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.

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