Senior Security Manager

2 days ago

Palo Alto, United States Securitas Security Services USA, Inc. Full time

Senior Security Manager



This position requires a minimum of 4 to 5 years of professional experience in law enforcement and/or military service being essential. Security experience is considered beneficial


.
Job Summar

y:Our Senior Security Manager will report to the Regional Program Manager (RAM) of Operations for Palo Alto, CA. This person will liaise with client representatives to measure contract KPIs and key long-term initiatives, mentor subordinate managers, and ensure compliance with financial performance projection


s.
The Senior Security Manager will meet or exceed all established operations goals to ensure contract compliance while ensuring all company processes are followed. Retaining and developing successful employees through proper training will also be a part of this person’s responsibili


ty.
Benef

its:Depending on experience, Securitas will offer a starting salary of $118,000, in addition to a full benefits package that inclu


  • des:
    Medical, dental, vision, and life insu
  • rance10 accrued vacation days, 4 floating holidays, and 6 sick
  • day


s401K
Essential duties and responsibil


ities:
Strategic Vision and Business Operation Goals - Establish weekly, monthly, and quarterly operations goals in support of the contract business plan. Provide regular updates to senior leadership on operations goals in terms of achievement/progress via Salesforce reports, metrics, or other tools. Review all relevant reports to increase efficiency and productivity. Exhibit strong collaboration with all functional departments to achieve business goals. Strategic involvement in company and client programs, initiatives, committees, and task forces. Provide leadership oversight and guidance with direct reports to achieve


goals.
Performance Management - Recruit, hire, and retain operations professionals through proper coaching and performance management. Establish performance goals for the security teams and continuously monitor progress. Ensure direct reports are properly managing the performance and development of security personnel, including, but not limited to the completion of performance reviews, development plans for security officers, and potential Performance Improvement Plans for employees showing negative trending performance. Timely completion of all performance management processes for direct


reports.
Training & Development - Identify team performance gaps and development areas and offer solutions to narrow the gap. Ensure all individual required training is completed, with a heavy emphasis on professional development and supporting processes. Provide leadership supervision in the development and execution of customized training and improvement processes for operations functions. Conduct regular staff and team meetings to discuss goals and strategy, celebrate successes, and share best practices. Maintain extensive knowledge of complex industry standards, current security issues, and technology and update managers on risks and threats that could impact the cluster and provide recommendations for proactive solutions and best p


ractices.
Customer Service - Ensure 100% customer satisfaction through excellent and frequent client engagement. Lead by example in working with various other internal departments to resolve challenging customer service-related issues timely. Must be knowledgeable of the market, industry trends, competitors, and demographics to be successful in setting overall operations and customer s


trategies.
Other respon

  • sibilities:Manage daily Security Officer operational staffing requirements and administrative functions, meeting business goals and objectives for assigned
  • locations.Conduct quality assurance inspections, monitor, and manage the Security Officers in the assig
  • ned region.Ensure subordinate supervisors understand and deliver orders, ensure sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and p
  • ost orders.Serve as Securitas’s Regional contract liaison with client representatives to ensure delivery of the highest quality of service within a limited turna
  • round time.Oversee the training and operational employment of Field Supervisors and Securi
  • ty OfficersEnsure the highest standards of conduct, appearance, performance, and training are being
  • always met.Keep the Director of Operations apprised of contract performance by accurately communicating the status of compliance and identifying any deficiencies in a tim


ely manner.
Qua

  • lifications:Must have a four-year degree in Criminal Justice, Business Administration, or a re
  • lated field.Must have Minimum 4 – 5 years of professional‐level experience. Law Enforcement and/or Military is required, security experience would be helpful Experience in scheduling, operations, or other functions of the security industr
  • y is a plus.Current state driver’s license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehic
  • le required.Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manag
  • e deadlines.Demonstration of strong customer service orientation required, with the ability to effectively resolve client issues in a professional and service‐focused manner and to de‐escalate situations before they become hostile or unpleasa
  • nt required.Outstanding verbal and written communication skills are required including the ability to write effective and concise reports in neat, legible
  • handwriting.Must have a high level of technological acumen or mastery of Microsoft Office software, Salesforce, HRIS Platforms, and other web-based management platforms.Professional, articulate; and able to use good independent judgment and
  • discretion.Ability to effectively enforce post orders, security standards, and company policies equitably and c
  • onsistently.Experience in hiring, developing, motivating, and retaining qu
  • ality staff.Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team play
  • er required.Candidate must be available to work outside the normal shift schedule on an as‐needed basis and must be accessible by phone 24/7 for emergen


cy response.
Securitas is committed to diversity, equity, inclusion and belonging in t

he workplace.All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected ch


aracteristic.
If joining our management team sounds like the right fit for you, please clic


k apply today
Company Website:


ecuritasinc.com
EOE M/F/


Vet/Disa


bilities
#AF-SSTA

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