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Field Service Engineer

2 months ago

Philadelphia, United States Veolia Water Technologies & Solutions Full time

Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater treatment. We are one of the world’s leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials. Our ground-breaking endotoxin analyzer is the latest addition to our expanding analytical instruments portfolio. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support.

Job Description

Job Summary
The Field Service Engineer (FSE) will provide routine to complex field service support for our core Sievers® brand total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within the greater Philadelphia metropolitan area in addition to support of customers within Eastern Pennsylvania, Delaware, and Northern Maryland. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. In addition the FSE may also be involved in providing field service and support for Sievers brand Endotoxin and Bioburden instrument product lines.

This position will require residency within the Greater Philadelphia area and within 1-hour drive of the Philadelphia (PHL) International Airport.


Position will occasionally provide field service support for other customers of Sievers Analytical Instruments as needed within the larger East Service Region as well as within Canada and the US.


Key Characteristics
We are looking for a resourceful person who is self-directed, enjoys working independently, and is attentive to details. An ideal candidate would prefer to organize their own planning, scheduling and confirmation of contiguous services while balancing varying priorities. We are looking for a candidate who would employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities. Client focus and succinct & timely communication (written and verbal) are key elements for success in this role. We are looking for a candidate that is technically competent and has work experience in technical field support, customer support and experience in ultra-pure water applications or operation of analytical instrumentation in a lab environment.


Duties & Responsibilities
Travel to customer sites and perform PM and related services on TOC equipment

  • Plan, Schedule and Confirm customer services including coordination of travel and parts shipments for services
  • Maintain admin duties, parts inventory and relevant trainings
  • Take customer calls, participate in territory sales meetings, and service team meetings
  • Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair
  • Write clear and concise reports for customers
  • Special projects and new hire training as assigned by supervisors
  • Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need
  • Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental, Health and Safety (EHS) policies
  • Domestic travel 70%

Qualifications

Knowledge, Skills & Abilities

  • Strong technical, mathematical and customer service skills
  • Able to prioritize various tasks such as service of multiple instruments and administrative duties
  • Troubleshooting and problem-solving skills, ability to use processes to find root cause
  • General knowledge of electrical equipment, chemistry and safety
  • Vision, manual dexterity, and coordination sufficient to service instruments and handle electrical equipment
  • Ability to learn applicable company procedures within a reasonable time from start of employment
  • Computer proficiency with a minimum of word processing, spreadsheets, basic network and database knowledge
  • Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and bases
  • Strong and concise verbal and written communication skills
  • Self-motivated, with the ability to drive projects to completion with minimal oversight
  • Proven ability to speak effectively before groups and customers, clients, and other employees within the organization
  • Ability to meet deadlines and commitments
  • Ability to communicate effectively and contribute within a commercial team environment
  • Ability to make good business decisions based on risk-reward analysis and business objectives

Education & Experience
Required:

  • Associate’s Degree in a Science, Technical, or Engineering discipline; or equivalent education
  • With at least 3 years of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment

Preferred (if applicable):

  • Bachelor’s Degree in Chemical Engineering, Chemistry, Biology, Engineering or Physics; or equivalent education
  • With at least 1 year work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment

Salary Range: $30.00 - $39.00/hr USD

Additional Information

Working Conditions

  • Ability and willingness to work a flexible schedule based on customer needs
  • Maintain US driver’s license and a good driving record
  • Drive a motor vehicle - significant time each day in the car driving to customer sites
  • Air travel required to reach customer destinations and back up support of other areas
  • Ability and willingness to travel to customer’s sites requiring overnight stays approximately 30% - 40 % of the time, with short notice as required to perform services and to fulfill contractual response time commitments
  • Use of laptop and mobile systems
  • Regularly work around machines, electrical equipment, chemicals, and within industrial facilities
  • Work at a variety of customer sites including outdoor industrial installations, clean rooms and laboratory environments requiring the use of clean suits/smocks
  • Perform tasks requiring manual dexterity during tool use, handling small parts, and repair procedures
  • Reach with hands and arms, below and above shoulder height
  • Stand, sit, stoop, kneel, crouch, or crawl
  • Talk and hear
  • Work in industrial environments where background noise may be present
  • Regularly lift and/or move up to 30 pounds. Frequently lift and/or move up to 50 pounds
  • Close vision, color vision, depth perception, and ability to adjust focus


Why You’ll Love Working Here

  • In diversity lies strength - We strive to be a workplace that is inclusive and empowers people to contribute their best
  • Recognition and rewards for your hard work and achievements
  • Opportunity for new challenges - We are growing and love to promote from within
  • An excellent leadership team and a collaborative culture that values innovation
  • At all levels of the organization, we recognize talent and want to help you build your sustainable career

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer comprehensive benefits that include:

  • Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $32 - $39 hourly
  • Medical, Dental, & Vision Insurance Starting Day 1
  • Life Insurance
  • Paid Time Off
  • Paid Holidays
  • Parental Leave
  • 401(k) Plan
  • Flexible Spending & Health Saving Accounts
  • AD&D Insurance
  • Disability Insurance
  • Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer
will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this
opportunity****

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.


As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.