Senior Operations Representative

Locations: Martinsburg, WV & Hagerstown, Maryland

The Senior Third Party Operations Representative, will play a pivotal role in overseeing operational activities for third-party service centers and TPMs (Third-Party Manufacturers). The primary responsibilities include leading and executing on cost-saving initiatives, leading operations representative training programs, ensuring compliance, and standardizing operations across the third-party network. Serving as a peer leader to third-party operations representatives, you will provide guidance on best practices and influential strategies to enhance customer compliance at third-party sites. This role requires managing and consulting operations for 15-25 third-party-led sites, leading continuous improvement projects, and leveraging data and insights from audits to identify and implement cost-saving opportunities.

Third Party Oversight:

• Oversee operational activities for third-party service centers and TPMs within designated territory.
• Ensure adherence to established standards, policies, and procedures across the third-party network.
• Manage and consult operations for 15-25 third-party-led sites, ensuring compliance and alignment with company objectives and contractual agreement.
• Develop and foster a professional relationship and partnership with the Third Parties; Collaborate with site leaders to address operational challenges and implement improvements.
• Work closely with Third Parties, Logistics and Planning to ensure proper receiving, sorting/repairing, and shipping of CHEP assets valuing between 3.8 - 9.5M, ensuring stability of territory.
• Partner with Third Party and internal functions to ensure proper preventative maintenance program for equipment and building is in place and enforced.

Site Performance Evaluation & Cost Savings:

• Leverage operational data and systems to evaluate site performance and health, identifying opportunities for Safety improvements and additional investments to enhance efficiency and productivity.
• Initiate and track initiatives for designated territories, ensuring alignment with company goals.
• Utilize data to make informed decision around strategies for KPI improvements.
• Identify cost-savings opportunities and identify action planning to meet annual cost-savings goals.
• Utilize continuous improvement processes to enhance efficiency and reduce operational expenses.

Continuous Improvement Initiatives

• Lead the execution of continuous improvement and cost savings initiatives across assigned territories.
• Leverage systems data and insights from audits to identify areas for improvement and implement solutions.
• Lead and facilitate Territory training on Continuous Improvement Programs
• Assist Management with the development and initiation of action plans based on site audits and continuous improvement projects.

Negotiations:

• Support Third Party Operations Manager (s) in negotiations around costs and volumes.
• Provide insights and data to facilitate informed decision-making during negotiation processes.

Peer Leadership:

• Serve as a peer leader to third-party operations representatives, providing guidance and support.
• Share best practices and influential strategies to drive customer compliance and satisfaction.
• Lead/Facilitate training to enhance skills and ensure compliance with company standards.

Standardization and Compliance:

• Establish and maintain a culture of compliance and adherence to industry regulations.
• Support Regional management with standardizing processes across the third-party network to ensure consistency and improve overall operational efficiency.
• Implement best practices to enhance productivity and quality at third-party sites.

Measures

• Total Supply chain cost savings (Operations & Logistics/transport)
• Safety targets
• Management of volume growth
• Third Party managed Plant performance and quality standards
• Successful adoption of new supply chain customer solutions

Authority/Decision Making

• Purchasing decision and/or recommendations
• Oversee operational budget/spend for sites ranging from 10 M-25 M annually.

Challenges

• Travel required (30-50%)
• Managing business growth and diversification of market solutions
• Maintaining performance standards at a time of labor shortages and high labor turnover

Qualifications

Essential qualifications: Bachelor’s degree in Supply Chain, Operations, Engineering, Business Management or similar is required.

Six Sigma Green Belt / Lean

Experience

3-5 years of manufacturing, warehouse, or distribution experience.

Skills and Knowledge

• Must be able to communicate with all levels of an organization, both internal and external.
• Must have demonstrated success of leading cross-functional project teams
• Must have demonstrated success in negotiating skills.
• Must be able to work independently and collaborate across remote teams
• Must have experience of developing and successfully implementing continuous improvement and/or cost savings projects
• Must be willing to travel extensively and at times on short notice.

Languages

Required

English