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Infrastructure Sr Analyst/ O365/Exchange Analyst
5 days ago
Infrastructure Sr Analyst/ O365/Exchange Analyst
Location: St Paul, MN (Hybrid Onsite)
Duration: 12 Months with strong possibility for Extension
JOB DESCRIPTION
Position Notes:
This position is a Contract to Hire with the potential of being converted to FTE depending on performance. The manager is seeking local talent that is willing & able to come onsite 2 days/week.
Note - this position covers similar technologies to the M365 Exchange Engineer position. However, the focus and assignment will be primarily around escalated support.
Position Summary:
As an M365/Exchange Analyst – Workplace Applications, you will be part of innovative team that is responsible for the direction, engineering, maintenance, enhancement, availability, and support of the infrastructure technologies and supporting process around our email, productivity and collaboration solutions. This position's responsibilities will be focused primarily on escalated support.
Responsibilities include but are not limited to:
Respond to and resolve escalated incidents and problems for email, productivity and collaboration solutions and related products.
Contribute to the proposal, development and implementation of automation and process improvements to processes to support the use of the workplace solutions.
Qualifications:
Knowledge of current and emerging technologies.
Technical experience with M365 email and collaboration solutions.
Good planning and prioritization skills, strong analytical and problem-solving skills.
Ability to work with minimal direction, flexibility to adapt to shifting priorities and schedules, handle multiple issues simultaneously, and to manage stressful situations.
Interpersonal and communication skills to interact with and translate between various levels of associates (IT management, technical staff, business area customers, external parties).
Technologies include, but not limited to:
Microsoft
M365 Apps (Office, Outlook, Excel, PowerPoint)
Exchange
SharePoint
Intune
OneDrive
Teams (Chat, Channels, Meetings)
Compliance (AIP, ATP)
Additional M365 features
Non-Microsoft
Zoom
Proofpoint
Global Relay Archive
HCL Notes/Domino
Adobe (Acrobat, Creative Cloud Suite)
Others (Box, Winzip, Beyond Compare, etc.)
Knowledge of Citrix/Xenapp environment. This position will not support Citrix/Xenapp, but will need to understand how applications operate in this type of environment
Preferred Qualifications:
Technical knowledge of M365 Collaboration, OneDrive and SharePoint, ZL, Global Relay, and AWS
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