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Level 2 Desktop Technician
3 months ago
At eXcell, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell
Our client is currently seeking a Level 2 Desktop Technician to provide technical support onsite in Denver, CO. The ideal candidate must have a valid driver’s license and reliable transportation.
Duties and Responsibilities:
Provide exceptional customer service interfacing with high-profile client executives onsite
Familiar with various operating systems (e.g. Windows OS, OSX)
Manage triage, troubleshooting, and resolution to client scope on IT equipment
Document efforts, issues, and resolutions, and close cases / tickets daily
Insight into POS, PC, Printers, Thin Clients, Client, Servers, Network switch equipment
Complete all assigned projects and tasks
Skills and Qualifications:
Minimum 1 to 2+ years of IT support work experience
Familiarity with various operating systems (e.g. Windows OS, OSX, Linux / Unix)
A+ Certification
OEM Certifications (Dell / Lenovo Etc)
Apple / Mac Experience
Experience imaging from Network and USB
Laptop / Desktop / Printer hardware and software support experience
ServiceNow experience a plus
Excellent time management and reporting skills
$24.00 - $26.00 per hour
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
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