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Level 2 Desktop Technician

3 months ago

Denver, United States eXcell Full time

At eXcell, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell

Our client is currently seeking a Level 2 Desktop Technician to provide technical support onsite in Denver, CO. The ideal candidate must have a valid driver’s license and reliable transportation.

Duties and Responsibilities:

  • Provide exceptional customer service interfacing with high-profile client executives onsite

  • Familiar with various operating systems (e.g. Windows OS, OSX)

  • Manage triage, troubleshooting, and resolution to client scope on IT equipment

  • Document efforts, issues, and resolutions, and close cases / tickets daily

  • Insight into POS, PC, Printers, Thin Clients, Client, Servers, Network switch equipment

  • Complete all assigned projects and tasks

 
Skills and Qualifications:

  • Minimum 1 to 2+ years of IT support work experience

  • Familiarity with various operating systems (e.g. Windows OS, OSX, Linux / Unix)

  • A+ Certification

  • OEM Certifications (Dell / Lenovo Etc)

  • Apple / Mac Experience

  • Experience imaging from Network and USB

  • Laptop / Desktop / Printer hardware and software support experience

  • ServiceNow experience a plus

  • Excellent time management and reporting skills

 
 
 
$24.00 - $26.00 per hour
 
Full COVID-19 vaccination may be required.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
 
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