Financial Counselor

Financial CounselorWe have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary Free Bed," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.The Financial Counselor serves as a link between our patients and their funding options. The Financial Counselor is responsible for meeting with patients/guarantors who require assistance in seeking options for meeting their financial responsibility for payment of their hospital bills, including but not limited to; Community Financial Assistance, Disability, COBRA, Medicaid and Marketplace plans. The Financial Counselor is responsible for a broad spectrum of duties, beginning with initial patient contact, via the pre-admit/pre-registration functions and ending with the control and maintenance of the patient's account until discharge. Within this range, the Financial Counselor is responsible for determining the financial status of the patient during the financial counseling process.Essential job responsibilities include:Performs activities related to multiple patient types (Inpatient, Outpatient), distribution of patient information, and support coverage of other departmental roles.Frequent communications will occur with patients/family members/guarantors, 3rd party payers, local/governmental agencies, attorneys, employers and physicians/office staff. Internal contacts include, but are not limited to the PFS Inpatient Representatives, OP Benefit Specialists, IP/OP Utilization Review, and Care Management staff.Conducts patient financial interviews to assist with the resolution of the patient's account, and to ensure compliance with hospital financial resolution policies.Recognizes and assists patients with Community Financial Assistance (CFA) applications as needed and completes charity processing for assigned patientsAssist patients with Medicaid paperwork, submission of Medicaid application and follow upFollow up on all patients with pending MedicaidIdentify and assist patients for potential PIP and liability claims, obtain police reports as necessaryIdentify and assist patients with completion of Michigan Assigned Claims Plan (MACP) application and follow up on submitted MACP applicationsIssue termination of benefits, pending, or final denial letters for inpatient rehabilitation, advise patients of financial responsibilityTrack patients admitted with COBRA coverage, assist if needed for continuation of coverageCounsel uninsured patients on Marketplace coverage options through the Affordable Care ActInform patients on Medicare enrollment dates and how to enroll for those with no Medicare Part A or Part B or Part D coverageActs as a liaison with other departments of the hospital and off-site locations. Acts as a liaison for patients and the Patient Financial Services departmentAll other duties as assignedCustomer service responsibilities include:Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.Responsibilities in quality improvement include:Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.Essential job qualifications include:Associates Degree and one to three years related experience; or equivalent combination of education and experiencePrior experience in hospital medical billing, registration or healthcare related fieldComprehension of healthcare terminologyKnowledgeable about various insurance plans, including coverage and general billing requirements.Time management skills to handle multiple, competing demands and priorities, and work effectively under pressureExcellent communication (verbal and written) and organizational abilities. Excellent interpersonal skills are necessary in dealing with peers, internal and external customersMust be comfortable operating in a collaborative, shared leadership environmentAbility to work independently as well as in a groupExcellent analysis and problem-solving skillsDemonstrated commitment to organizational mission with a "whatever it takes" attitude to get the job doneProficiency in Microsoft Office Suite (Word, Excel, PowerPoint)Preferred job qualifications include:IRF medical billing experienceKnowledge of ICD-10-CM and CPT coding classification systemsPhysical requirements for essential job qualification include:NoneOccasionally(Less than 1/3)Frequently (1/3 to 2/3)Majority (More than 2/3)Remain in a stationary positionTraverse or move around work locationUse keyboardOperate or use department specific equipmentAscend/Descend equipment or ladderPosition self to accomplish the Essential Functions of the roleReceive and communicate information and ideas for understandingTransport, position, and/or exert forceUp to 10 poundsUp to 25 poundsUp to 50 poundsUp to 100 poundsMore than 100 poundsCompensation based on experience, starting from $20.94.Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.