Current jobs related to Case Manager - Tempe - Randstad Life Sciences US

  • Case Manager

    4 weeks ago

    Tempe, Arizona, United States Randstad Full time

    Job Title: Case ManagerWe are seeking a highly skilled Case Manager to join our team at Randstad. As a Case Manager, you will play a critical role in supporting patients and healthcare professionals in navigating the complexities of healthcare.Job Summary:The Case Manager will serve as the dedicated point of contact for patients and healthcare professionals,...

  • Case Manager

    3 days ago

    Tempe, Arizona, United States Randstad Life Sciences Full time

    Job OverviewThe Case Manager will provide assistance to patients and healthcare professionals when initiating treatment of a company therapy. Responsibilities include navigating through onboarding, insurance verification, financial assistance, and ongoing support as requested by the patient and their healthcare professional.The Case Manager must have strong...

  • Case Manager

    4 weeks ago

    Tempe, Arizona, United States NorthSight Recovery Full time

    Job Title: Case ManagerNorthSight Recovery is seeking a skilled Case Manager to join our team. As a Case Manager, you will play a critical role in the effective case management of our clients, ensuring they receive comprehensive care and support.Key Responsibilities:Conduct initial assessments to determine client needs and develop personalized treatment...

  • Case Manager

    1 month ago

    Tempe, Arizona, United States NorthSight Recovery Full time

    Job Title: Case ManagerAt NorthSight Recovery, we are seeking a highly skilled and compassionate Case Manager to join our team. As a Case Manager, you will play a vital role in the effective case management of our clients, ensuring they receive the best possible care and support.Key Responsibilities:Conduct initial assessments to determine client needs and...

  • Case Manager

    2 weeks ago

    Tempe, Arizona, United States NorthSight Recovery Full time

    Job Title: Case ManagerNorthSight Recovery is seeking a skilled Case Manager to join our team. As a Case Manager, you will play a critical role in the effective case management of our clients, ensuring they receive comprehensive care and support.Key Responsibilities:Conduct initial assessments to determine client needs and develop personalized treatment...

  • Case Manager

    2 weeks ago

    Tempe, Arizona, United States Randstad Life Sciences Full time

    Job OverviewThe Case Manager will provide assistance to patients and healthcare professionals when initiating treatment of a company therapy. Responsibilities include navigating through onboarding, insurance verification, financial assistance, and ongoing support as requested by the patient and their healthcare professional.The Case Manager must have strong...

  • Case Manager

    1 month ago

    Tempe, Arizona, United States Randstad Life Sciences Full time

    Job OverviewThe Case Manager will provide assistance to patients and healthcare professionals when initiating treatment of a company therapy. Responsibilities include navigating through onboarding, insurance verification, financial assistance, and ongoing support as requested by the patient and their healthcare professional.The Case Manager must have strong...

  • Case Manager

    1 month ago

    Tempe, Arizona, United States Arizona Official Website of State of Arizona Full time

    Job Title: Case ManagerJoin the Arizona Department of Child Safety as a Case Manager and make a difference in the lives of Arizona's children and families. As a Case Manager, you will be responsible for assessing child safety and risk, conducting interviews and gathering information, and making in-and-out of home contacts with families and children.Key...

  • Case Manager

    2 weeks ago

    Tempe, Arizona, United States Arizona Official Website of State of Arizona Full time

    Job Title: Case Manager Job Summary: We are seeking a highly skilled and compassionate Case Manager to join our team at the Arizona Department of Child Safety. As a Case Manager, you will play a critical role in ensuring the safety and well-being of Arizona's children and families. Key Responsibilities: * Respond to reported allegations of child abuse...

  • Case Manager

    3 weeks ago

    Tempe, Arizona, United States Randstad Life Sciences Full time

    Job OverviewWe are seeking a highly skilled Case Manager to join our team at Randstad Life Sciences. As a Case Manager, you will play a critical role in providing exceptional patient support and navigation through the healthcare system.Responsibilities:Develop and maintain knowledge of relevant brand and customer workstreams for assigned programsUtilize...

  • Case Manager

    4 weeks ago

    Tempe, Arizona, United States NorthSight Recovery Full time

    Job Description and ResponsibilitiesThe Case Manager plays a vital role in the effective management of client cases, ensuring that individuals receive comprehensive care and support. This position involves overseeing day-to-day clinical case management, collaborating with clients and healthcare providers to develop personalized treatment plans, and...

  • Case Manager

    4 weeks ago

    Tempe, Arizona, United States Arizona Official Website of State of Arizona Full time

    Job Summary:The Arizona Department of Child Safety is seeking a highly skilled and compassionate Case Manager/Child Safety Specialist to join our team. As a key member of our team, you will be responsible for assessing child safety and risk, working with families and agencies to develop case plans, and providing support and assistance to children and...

  • Case Manager

    2 weeks ago

    Tempe, Arizona, United States Terros Full time

    Job OverviewWe are seeking a dedicated and compassionate Case Manager to join our team at Terros Health in Tempe, AZ.As a Case Manager, you will play a vital role in providing exceptional care to our patients, focusing on their overall wellness through physical health, mental health, and substance use care.Our mission-driven organization is committed to...

  • Case Manager

    3 weeks ago

    Tempe, Arizona, United States Terros Full time

    Job Title: Case ManagerWe are seeking a skilled Case Manager to join our interdisciplinary clinical team at Terros Health. As a Case Manager, you will play a vital role in providing supportive services to individuals diagnosed with a Serious Mental Illness (SMI) or General Mental Health diagnosis.Key Responsibilities:Assist clients in identifying treatment...

  • Clinical Case Manager

    6 days ago

    Tempe, Arizona, United States NorthSight Recovery Full time

    Clinical Case Management RoleThe Clinical Case Manager will be responsible for overseeing the day-to-day clinical case management of clients at our clinic. This includes conducting initial assessments, developing personalized treatment plans, and coordinating care with healthcare providers and social services.Key Responsibilities:Conduct initial assessments...

  • RN Case Manager

    3 weeks ago

    Tempe, United States BVO Recruiters Full time

    Job Description: Are you a skilled RN - Case Manager seeking your next great opportunity? Great, a prestigious health insurance provider is currently in need of RN Case Managers located within or nearby Tempe, AZ. You will provide clinical support for a dedicated group of members with a wide range of health issues. Your team will advocate for its members a...

  • Case Management Specialist

    6 days ago

    Tempe, Arizona, United States Arizona State University Full time

    Job SummaryThe Case Management Specialist at Arizona State University plays a critical role in managing investigations involving alleged violations of University policy and/or law. This position requires strong analytical and communication skills to interact with University executives, deans, administrators, faculty, managers, supervisors, staff, and...

  • Recovery Case Manager

    4 days ago

    Tempe, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionJob Title: Recovery Case ManagerLocation: On-Site, Tempe AZ (Openings in Phoenix as well)Hours: M – F 8a – 5pPay: $19.52/hr - 27/hr Depending on years of experience (Set tiers)Job Description:We are seeking a compassionate and dedicated Recovery Case Manager to join our team. The ideal candidate will have 2+ years of...

  • RN Case Manager Position

    3 weeks ago

    Tempe, Arizona, United States BVO Recruiters Full time

    Job Title: RN Case ManagerWe are seeking a skilled RN Case Manager to join our team at BVO Recruiters. As a RN Case Manager, you will play a critical role in providing clinical support to our members with a wide range of health issues.Responsibilities:Work collaboratively with non-clinical teammates to assist members in navigating the healthcare...

  • Nursing Case Manager

    5 days ago

    Tempe, Arizona, United States Arizona Home Care LLC Full time

    At Arizona Home Care LLC, we are dedicated to providing the highest quality care to our patients. As a Nursing Case Manager, you will play a vital role in ensuring that our patients receive the best possible care.Job SummaryThe Nursing Case Manager will be responsible for coordinating patient care with other team members to obtain the best outcome based on...

Case Manager

2 months ago

Tempe, United States Randstad Life Sciences US Full time

Title: Case Manager 2

Duration: 06 Month Contract to Perm

Location: Tempe, AZ

Max PR: $30.00

Shift: 9:00 am EST – 5:00 pm EST/9:00 am – 6:00 pm EST or 11:00 am EST – 8:00 PM EST


Your responsibilities will include, but are not limited to:

  • Develop and maintain Subject Matter Expert (SME) level knowledge of the relevant brand and customer work streams for the specific assigned program
  • Learn and utilize protocols to respond to customer phone, chat, fax, SMS / text, mail, and e-mail inquiries as well as other communication channels in a prompt and courteous manner
  • Professionally and compliantly interact with customers, relevant associates, and other external contacts during inbound and outbound phone calls
  • Manage assigned cases throughout the patient journey; perform proper and timely escalation, tracking, triage and follow-up where required
  • Handle complex interactions and/or cases as it pertains to navigating insurances and financial assistance
  • Adhere to call guides, job aides and work instructions for case processing and case cadence
  • Adhere to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), productivity, and quality metrics
  • Leverage dual monitors and technological solutions to support Case Management activities
  • Accurately and concisely document all interactions to inform cross-functional partners on the relevant status details
  • Promptly and courteously respond to tasks and notifications from PSC counterparts
  • As applicable, raise innovative ideas which will drive improved efficiency and effectiveness of customer service to Supervisors
  • Responsible for identifying and reporting adverse events via the established systems as per applicable processes

What you’ll bring to the role:

Education:

  • o High School Diploma required, associate or BS/BA degree preferred

Travel requirements:

  • This job requires you live within 90 miles of the East Hanover, NJ or Tempe, AZ site
  • Proximity and ability to commute to work onsite in East Hanover, NJ or Tempe, AZ as required by our hybrid model and for occasional meetings or events. To be scheduled at the discretion of the business. Onsite expectations one week per month and occasional meetings or training as needed.

Other Work Requirements:

  • When working from home, a quiet dedicated space with internet/WiFi service or the ability to obtain such service where the employee can work without interruption
  • Ability to work the scheduled work hours, which generally will be a 9-hour shift with two paid rest breaks and an unpaid lunch break; Working schedule is either 8:00 am EST – 5:00 pm EST/9:00 am – 6:00 pm EST or 11:00 am EST – 8:00 PM EST
  • Ability to complete all calls once they have begun to ensure no interruption of service
  • For Patient Support Center (PSC) Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete initial training, including passing simulations and become certified to do the role

Required Experience:

  • Minimum 3 years of relevant patient service support experience (such as Healthcare, Pharmaceuticals, Patient Services or Contact Center Experience
  • Strong interpersonal, telephone and verbal communication skills, including the ability to project warmth and compassion while effectively and efficiently conveying information
  • Excellent written communication skills including the ability to interpret, capture and document the essence of and next steps for customer conversations in a clear and cogent way
  • Must follow oral and written directions
  • Ability to multitask and balance multiple priorities at once
  • Computer literacy in with email, video conferencing systems, and data entry/case management systems

Preferred Experience:

  • Experience working with Salesforce or other CRM platforms
  • Strong business acumen
  • Bi-lingual, Spanish speaking preferred

Therapeutic area experience

  • No therapeutic area experience required.