Technology Program Manager

3 weeks ago

Houston, United States GTN Technical Staffing and Consulting Full time

NO THIRD PARTY CANDIDATES - NO LLC/INC/CTC. MUST BE ABLE TO CONVERT TO PERM WITHOUT SPONSORSHIP


MUST BE IN HOUSTON AT TIME OF SUBMITTAL. NO OUT OF TOWN/STATE CANDIDATES


GTN Staffing is seeking a Technology Program Manager for a direct hire, onsite position in Houston, TX. The Technology Program Manager will be responsible for overseeing and managing our client's technology infrastructure (75 employees, private equity firm with main office in Houston and satellite office in Dallas), must be a hands-on, individual contributor, ensuring the seamless operation of their network systems. You will manage an MSP so previous experience managing an MSP or third party infrastructure / cloud support company is necessary. Reporting directly to the CFO, this pivotal role plays a critical part in optimizing their technology solutions to support their business objectives. In addition to providing exemplary customer service to their internal stakeholders, this role will also entail the strategic management of their Technology Infrastructure, ensuring alignment with the firm's objectives and regulatory requirements.


Responsibilities:

Oversee technology infrastructure

Manage relationships with third-party vendors and service providers, ensuring they meet performance and service level agreements (SLAs)

Lead the firm’s cybersecurity program, including leading risk assessments and developing mitigation plans

Communicate effectively with senior management regarding IT strategies, performance and issues

Develop, implement and maintain IT policies and procedures to ensure efficient operations, compliance with regulatory standards, and alignment with organizational goals

Implement best practices to enhance service delivery

Serve as a liaison between employees and the firm’s IT services vendor for IT-related questions or concerns

Provide IT training and support for employees to enhance their understanding and use of the firm’s technology tools

Coordinate and execute the employee onboarding and offboarding processes


Qualifications:

Bachelor's degree in Information Systems, Computer Science, or a related field

5+ years’ experience in IT service delivery

Proven track record of managing third-party vendors

Demonstrated project management skills, including planning, execution and monitoring

Proficiency in best practices for network administration and cybersecurity

Strong understanding of regulatory requirements related to IT

Excellent communication and interpersonal skills

Ability to provide excellent customer service and support to internal stakeholders

Ability to work independently with minimal supervision and thrive in a fast-paced environment

Ability to work onsite four days/week, remote on Friday in a professional business setting

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