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Help Desk Analyst
2 months ago
Must Haves
- 6 months+ of tier 1 helpdesk support experience
- Experience working with a ticketing system
- Active directory and O365 experience
Day to Day
You will be responsible for the technical support for the level 1 help desk group and will be responsible for escalating any higher-level requests.
- Account creation/changes/removal
- Account password resets and unlocks
- Software installation (DSS, PH, and Library requests go to those departments.)
- MFA setup/resets
- Basic computer trouble shooting -- Audio, Display Settings
- VPN connection assistance/troubleshooting
- Exchange (Office) Shared mailbox rights
- Outlook and Office Applications assistance/troubleshooting