Current jobs related to Help Desk Analyst - Durham - Insight Global

  • Help Desk Analyst

    3 months ago


    Durham, United States JSM Consulting Full time

    Duties & Responsibilities Experience and knowledge of browser-based applications - Required 5Years Experience researching analyzing and interpreting automated system problems - Required 5Years Experience working in an Application/Production Support based (not hardware) help desk environment - Required 5Years Working knowledge of social services and...

  • Help Desk Analyst

    3 months ago


    Durham, North Carolina, United States JSM Consulting Full time

    Duties & Responsibilities Experience and knowledge of browser-based applications - Required 5Years Experience researching analyzing and interpreting automated system problems - Required 5Years Experience working in an Application/Production Support based (not hardware) help desk environment - Required 5Years Working knowledge of social services and Medicaid...

  • Portfolio Risk Analyst

    2 months ago


    Durham, United States Self-Help Full time

    WHO We Are: Self-Help started in 1980 with a focus on economic inequality, especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we're committed to economic justice! Economic Justice means that all communities...

  • Help Desk Team Lead

    3 weeks ago


    Durham, United States Alexander Technology Group Full time

    Alexander Technology Group is working with a client that is looking to hire a Helpdesk Team Lead to join their team. This is a full-time salaried position. Leads and oversees the Help Desk across the enterprise, providing Tier 1 & 2 technology support for software, hardware, and services like Azure AD and Microsoft 365.Ensures efficient and timely resolution...

  • Analyst, IT

    3 weeks ago


    Durham, United States tapwage Full time

    School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great...

  • Analyst, IT

    3 weeks ago


    Durham, North Carolina, United States tapwage Full time

    School of MedicineEstablished in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas...


  • Durham, North Carolina, United States Optomi Full time

    Job SummaryOptomi is seeking a skilled IT Support Specialist to join our team in Durham, NC. As a key member of our service desk, you will be responsible for providing Tier II software and hardware support to our clients.Key ResponsibilitiesTechnical Support: Provide timely and effective technical support to clients via various communication channels,...


  • Durham, United States Fuel Fitness Holdings LLC Full time

    Job DescriptionJob DescriptionBenefits:Gym MembershipTraining & development Welcome to Fuel Fitness!Front Desk Attendants are the face of the company and have a huge impact on the pace and environment of the gym. You will be the first and last impression for all of our members and potential new members. We are looking for individuals with contagious...


  • Durham, United States Fuel Fitness Holdings LLC Full time

    Job DescriptionJob DescriptionBenefits:Gym MembershipCompetitive salaryFlexible scheduleOpportunity for advancement Welcome to Fuel Fitness!Front Desk Attendants are the face of the company and have a huge impact on the pace and environment of the gym. You will be the first and last impression for all of our members and potential new members. We are looking...

  • Test Analyst

    3 weeks ago


    Durham, North Carolina, United States Cognizant Full time

    Test Analyst : Facets & EAM(Remote) This is a remote position open to any qualified applicant in the United States Cognizant Technology Solutions is seeking a "Test Analyst : Facets & EAM", to join our team of IT professionals in a permanent role. If you meet our background requirements and skills and are seeking an opportunity with these skills and...

  • Business Analyst

    2 weeks ago


    Durham, United States Fidelity TalentSource LLC Full time

    Job DescriptionFidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments.We are currently sourcing for a Business Analyst to work in Fidelity’s Healthcare business unit in Durham, NC or Westlake, TX!The RoleThe Health & Welfare Implementation Benefits Analyst (BA) will apply their consulting, analysis, and...

  • Business Analyst

    3 months ago


    Durham, United States Fidelity TalentSource LLC Full time

    Job Description Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Business Analyst to work in Fidelity’s Healthcare business unit in Durham, NC or Westlake, TX! The Role The Health & Welfare Implementation Benefits Analyst (BA) will apply their consulting, analysis,...


  • Durham, North Carolina, United States AICPA Full time

    Job Overview Position Summary: The Senior Analyst is responsible for conducting in-depth research, documenting business requirements, and executing sophisticated data analysis. This role supports project management initiatives within the department and may assist in the execution of strategic plans and projects. Additionally, the Senior Analyst collaborates...


  • Durham, North Carolina, United States AICPA Full time

    Job Overview Position Summary: The Senior Analyst is responsible for conducting in-depth research, documenting business requirements, and executing sophisticated data evaluations. This role supports project management initiatives within the department and may assist in the execution of strategic plans and projects. Additionally, the Senior Analyst aids...


  • Durham, United States Fidelity TalentSource LLC Full time

    Pension and Calculation Analyst Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Pension and Calculation Analyst to work in Durham, NC, Westlake, TX, or Smithfield, RI!The Role In Workplace Investing, the Pension Analyst blends deep Defined Benefit domain...


  • Durham, United States Fidelity TalentSource LLC Full time

    Pension and Calculation Analyst Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Pension and Calculation Analyst to work in Durham, NC, Westlake, TX, or Smithfield, RI! The Role In Workplace Investing, the Pension Analyst blends deep Defined Benefit domain expertise...


  • Durham, United States Fidelity TalentSource LLC Full time

    Job Description:Position Description: Performs end-to-end analysis and design of participant portfolio Web applications for Workplace investing Netbenefits applications. Provides analysis leadership on complex systems analysis projects, often across subsystems and companies, in a matrix organization. Consults with business users to develop recommendations...


  • Durham, United States Fidelity TalentSource LLC Full time

    Pension and Calculation AnalystFidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Pension and Calculation Analyst to work in Durham, NC, Westlake, TX, or Smithfield, RI! The RoleIn Workplace Investing, the Pension Analyst blends deep Defined Benefit domain expertise...


  • Durham, United States Fidelity TalentSource LLC Full time

    Pension and Calculation Analyst Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Pension and Calculation Analyst to work in Durham, NC, Westlake, TX, or Smithfield, RI! The Role In Workplace Investing, the Pension Analyst blends deep Defined Benefit domain expertise...

  • SAP Analyst

    3 weeks ago


    Durham, United States HRU Technical Resources Full time $40

    Job DescriptionJob DescriptionJob Title:SAP AnalystType of Position:12-month contract position initially (good chance this role will be converted to direct hire)Candidate Requirements:Candidates MUST be either US Citizens, Permanent Residents (Green Card Holders), or TN visa holders. Candidates who are on CPT, OPT, or H1B visas are not eligible for this...

Help Desk Analyst

2 months ago


Durham, United States Insight Global Full time

Must Haves

  • 6 months+ of tier 1 helpdesk support experience
  • Experience working with a ticketing system
  • Active directory and O365 experience


Day to Day

You will be responsible for the technical support for the level 1 help desk group and will be responsible for escalating any higher-level requests.

  • Account creation/changes/removal
  • Account password resets and unlocks
  • Software installation (DSS, PH, and Library requests go to those departments.)
  • MFA setup/resets
  • Basic computer trouble shooting -- Audio, Display Settings
  • VPN connection assistance/troubleshooting
  • Exchange (Office) Shared mailbox rights
  • Outlook and Office Applications assistance/troubleshooting