Bilingual Customer Support Supervisor

3 weeks ago


Las Vegas, United States Freedom Forever Full time

Company Description

Freedom Forever is a residential solar installation company that partners with solar sales companies in the industry. With headquarters in Temecula, CA, and Las Vegas, NV, we enable our dealer partners’ success with a premium offering and a 25-year production guarantee. As one of America’s top-rated solar installation companies, we offer competitive benefits to all employees and are constantly expanding our Freedom Family.


Role Description

The Bilingual Customer Support Supervisor plays a pivotal role in coaching, motivating, and developing front-line and senior agents to consistently exceed key performance indicators. Embracing servant leadership, emotional intelligence, and ownership. The Bilingual Customer Support Supervisor fosters a culture of continuous improvement, ensuring a relentless focus on enhancing the customer experience. A successful candidate will demonstrate professionalism, adaptability in the face of challenges, and an unwavering commitment to ethical conduct. In our dynamic and diverse environment at Freedom Forever, candidates should anticipate a role that evolves with the business's needs. Flexibility, kindness, and a proactive approach are essential to delivering a best-in-class customer experience.


Qualifications

● Inspire and lead the team with urgency, accountability, and a commitment to a best-in-class customer experience.

● Lead a team of at least 10 Customer Support Specialists, driving quality and KPI metrics across multiple communication channels.

● Conduct regular meetings to observe individual performance, identify training opportunities, and develop specialized skills.

● Cultivate a culture that values openness to feedback and a swift response to customer issues.

● Coach team members on customer interactions aligned with company values, pushing the boundaries of our evolving approach to service excellence.

● Communicate proactively with senior leaders on business performance, customer impact, and potential risks.

● Utilize customer insights to drive process and procedural improvements with internal teams.

● Dive into daily team activities, resolving issues, removing blockers, and reporting to align teams or secure additional resources.

● Monitor daily/weekly performance metrics, adjusting team coverage as needed.

● Coach, motivate, and develop new hires to realize their full potential.

● Monitor employee performance, identifying areas for improvement and conducting performance discussions.

● Support agents with finance escalations by delegating priority tasks to relevant internal teams.

● Stay updated on company updates, processes, software, and policies.

● Other duties as required.



  • Las Vegas, United States Freedom Forever Full time

    Company DescriptionFreedom Forever is a residential solar installation company that partners with solar sales companies in the industry. With headquarters in Temecula, CA, and Las Vegas, NV, we enable our dealer partners’ success with a premium offering and a 25-year production guarantee. As one of America’s top-rated solar installation companies, we...


  • Las Vegas, Nevada, United States Life Trans, Inc Full time

    Job Title: Bilingual Customer Service RepresentativeWe are seeking a highly skilled and experienced Bilingual Customer Service Representative to join our team at Life Trans, Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients in both English and Spanish.Main Responsibilities:Answer...


  • Las Vegas, Nevada, United States Modern Choice Insurance LLC Full time

    Job DescriptionWe are seeking a highly motivated and bilingual customer service representative to join our team at Modern Choice Insurance LLC. As a customer service representative, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring full customer satisfaction.Key Responsibilities:Provide bilingual...


  • Las Vegas, Nevada, United States TTEC Full time

    About the RoleWe're seeking a highly skilled Bilingual Customer Service Representative to join our team in Las Vegas, NV. As a key member of our customer experience team, you'll be responsible for providing exceptional service to our clients while working in a dynamic and supportive environment.Key ResponsibilitiesAnswer incoming communications from...


  • Las Vegas, United States ISP INDUSTRIES LLC Full time

    Responsibilities: Provide phone and email support for both external and internal customers. Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Support/assist each customer by taking ownership of customer issues reported and see issues through resolution. Create and maintain tickets for customers. Provide accurate pricing...


  • Las Vegas, Nevada, United States Life Trans, Inc Full time

    Main ResponsibilitiesWe are seeking a highly skilled and experienced Bilingual Spanish-speaking Customer Service Representative to join our team at Life Trans, Inc.Key Responsibilities:Answer inbound calls from customers in both English and Spanish via phone.Update client account information.Verify insurance eligibility.Communicate with case managers and...


  • North Las Vegas, United States Life Trans, Inc Full time

    Main Responsibilities of a Bilingual Spanish Customer Service Representative Answer incoming calls from customers in both English and Spanish via phone. Demonstrate fluency in both English and Spanish, ensuring clear and effective communication with customers who speak Spanish as their primary language. Schedule transportation for clients' needs Verifying...


  • Las Vegas, United States AtWork! Full time

    Bilingual Customer Service Representative (Spanish) Inbound Calls We are looking for a skilled problem solver to join our team as a Bilingual Customer Service Representative. We need enthusiastic individuals who can listen to customer service issues and offer a unique and innovative approach to each problem. The successful candidate for this role will have...


  • Las Vegas, United States Mom\'s Meals Full time

    Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while...


  • Las Vegas, United States Mom\'s Meals Full time

    Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while...


  • Las Vegas, Nevada, United States Cox Communications Full time

    About the RoleCox Communications is seeking a highly skilled Bilingual Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, driving sales, and building strong relationships with our customers.Key ResponsibilitiesExplain and demonstrate product capabilities to...


  • Las Vegas, United States Asurion Full time

    **** **Bilingual Technical Support & Sales Representative PPX Las Vegas, NV** **Location:** 6605 Grand Montecito Parkway, Las Vegas, NV 89149 **Additional pay rate information:** After training, you will be compensated per customer experience. Our top experts make up to $32/hour. **Technical Support Representative** **Pay rate:** $22/hour training pay...


  • Las Vegas, United States TTEC Full time

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative Spanish-English working on site in Las Vegas, NV, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great...


  • Las Vegas, United States TTEC Full time

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative - Spanish-English working on site in Las Vegas, NV, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our...


  • Las Vegas, Nevada, United States MasterCorp Full time

    Janitorial Services at MasterCorpWe are seeking a skilled Janitorial Supervisor to join our team at MasterCorp in Las Vegas. As a key member of our housekeeping team, you will be responsible for ensuring the cleanliness and organization of our guest rooms and common areas.Key Responsibilities:Clean and sanitize guest rooms and common areas to the highest...

  • Store Customer Support

    3 months ago


    Las Vegas, United States LAMPS PLUS Full time

    Description Under the supervision of the Store Manager, Assistant Manager or Support Supervisor the Sales Associate II will learn to perform the various tasks associated with physical operation of the store. During this time the Associate will be exposed to the sales process and sales training opportunities. This role is transitional position and is not...


  • Las Vegas, United States Adecco Full time

    Job DescriptionJob DescriptionAt Adecco, an On-Site Floor Support can be successful by building relationships and delivering exceptional customer service to all internal and external customers.Responsibilities for this On-Site Floor Support role include:Conduct orientations and facility tours with new hire classesMonitor daily attendance and run reports when...


  • Las Vegas, Nevada, United States Frazier Insurance Financial Services Agency Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused Bilingual Insurance Customer Service Representative to join our team at Frazier Insurance Financial Services Agency in Las Vegas, Nevada.As a key member of our team, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving...


  • Las Vegas, United States Sherwin-Williams Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right so Customer Service Specialist, Customer Service, Spanish, Bilingual, Specialist, Store


  • Las Vegas, Nevada, United States Mom\'s Meals Full time

    Mom\u0027s Meals is a leading national provider of refrigerated home-delivered meals in the healthcare market. We are in hyper-growth mode and seeking a Bilingual Customer Service Representative to serve as the front line to our Spanish-speaking customers placing meal orders.This position is responsible for providing excellent customer service to our clients...