Customer Care Representative

2 weeks ago

Rolling Meadows, United States Beacon Hill Full time

Our client, a commercial manufacturing organization, located in Rolling Meadows is looking for a dedicated resource to assist their customer care managers as a Customer Care Administrator. This role assists with managing with return authorizations, processing installations, and coordination to ensure efficiencies for customer support. The ideal candidate is comfortable managing many projects at once and working in a fast-paced role. This is a long-term temporary position and is onsite in the office in Rolling Meadows.

Responsibilities

  • Administer certifications and assist service providers as requested for start-up trainings, site certifications, and installations
  • Process and follow up with return goods authorization requests to ensure timeliness from all parties, acting as liaison with the Distribution Center and suppliers to coordinate shipments
  • Process orders for assigned accounts and as needed to support customer care managers and team
  • Developing and coordinating standardized operating procedures for dispatch processes
  • Exchange with customer care team members and managers to analyze and develop best practices
  • Backup for customer care managers as needed for orders
  • Participate in all required company programs and activities
  • Cultivate relationships with external partners and internal partners to ensure quality processes are followed

Qualifications:

  • An Associate's degree or equivalent experience is preferred
  • Personable with good relationship-building skills
  • Microsoft Office skills, especially Outlook, PowerPoint and Excel
  • Working knowledge of order management systems such as SAP is a plus
  • Working knowledge of customer management systems such as Salesforce is a plus
  • Ability to calculate and work with figures and amounts such as distances, times, and dates
  • Strong verbal presentation, questioning, listening skills with the ability to effectively present information and respond to questions from diverse groups of people.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.


If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser:


Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

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