Customer Success Associate

5 days ago


Chicago, United States Imperium Dynamics Full time

Job Title: Customer Success Associate (Microsoft Business Applications)Location: Millennium Park / Loop Office – Chicago, IL (In-Person)Employment Type: Full-TimeAbout the Role: We are looking for a highly collaborative and communicative Customer Success Associate to join our team in downtown Chicago. In this role, you will work closely with the Microsoft team to understand customer business challenges and help propose tailored solutions within the Microsoft Business Applications platform (e.g., Dynamics 365, Power Platform).You’ll report to one of our Customer Success Managers and play a key role in ensuring a smooth customer onboarding experience, coordinating internal and external stakeholders, and driving customer satisfaction through a proactive and solution-oriented approach. This is an in-person role, and your presence at our Millennium Park Loop office will help foster a high level of collaboration with colleagues and partners.Key Responsibilities:Partner with Microsoft sales and success teams to understand customer goals and business pain points and drive more net new engagements to ImperiumOwn the sales and onboarding journey for new customers, ensuring a seamless transition from sales to deliveryCollaborate with technical, solution, and marketing teams to propose solutions using Microsoft Business ApplicationsServe as the first point of contact for customers, building trust and long-term relationshipsTrack progress, follow up on action items, and ensure timelines and quotas are metIdentify opportunities to expand value and engagement within existing accountsContribute to the improvement of our customer success playbook and onboarding processesWhat We're Looking For:Strong interpersonal and communication skills – both verbal and writtenA background in sales or customer-facing roles (preferably within tech or SaaS)Experience or familiarity with Microsoft Business Applications (Dynamics 365, Power Platform, etc.) is a plusA team-oriented mindset with a passion for solving customer problemsOrganized, detail-oriented, and capable of managing multiple prioritiesBachelor’s degree or equivalent experience preferredWhy Join Us?Work at the intersection of customer success and cutting-edge technologyCollaborate directly with Microsoft and enterprise-level customersCommission and performance-based incentivesComprehensive benefits package (medical, dental, vision, 401(k), PTO)Be part of a fast-paced, mission-driven team in a prime downtown Chicago locationOpportunities for growth and development in the Microsoft ecosystem



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