Customer Solutions Engineer

2 weeks ago

Palo Alto, United States Hippocratic AI Full time

About Us:

Hippocratic AI is harnessing generative AI to augment the workforce of healthcare professionals with an infinitely scalable set of generative AI nursing, care coordination, clinical administration, and customer service agents that unlock an unprecedented level of care and service at low cost without sacrificing quality or safety. Its initial product is a staffing marketplace for healthcare where health systems, payors, and others can “hire” generative AI agents that complete low-risk, non-diagnostic, patient-facing healthcare tasks to help solve the massive shortage of healthcare nurses, social workers, and nutritionists in the US and worldwide. The company believes that generative AI will transition us to a world of healthcare abundance for the first time in human history. In leveraging this technology, Hippocratic AI envisions its range of AI agents as the force multiplier of health professionals to raise the standard of care and improve outcomes by significantly increasing patient interaction well beyond what would be possible through human staff alone. The company has partnered with numerous leading innovators across the healthcare ecosystem, has received a total of $120M in funding, and is backed by leading investors, including General Catalyst, Andreessen Horowitz, Premji Invest, and SV Angel.


We are seeking a dynamic and experienced individual to join our team as a Customer Solutions Engineer. In this role, you will play a pivotal role in driving successful product integrations with organizations in the payor, provider, and digital health sectors. You will collaborate closely with our client's technical and operational teams to facilitate smooth implementation processes and ensure optimal utilization of our solutions.


Key Responsibilities:

  • Lead the technical aspects of pre-sales and post-sales cycles, ensuring a seamless and tailored experience for each client.
  • Educate clients on the features and functionalities, serving as their first point of contact for technical inquiries.
  • Act as the primary technical resource during product implementation and evaluation, adeptly navigating complex topics such as data integration, product configuration, etc.
  • Collaborate closely with cross-functional teams, including product, engineering, AI, clinical, and sales teams, to ensure successful outcomes for clients.
  • Develop tooling and playbooks to streamline and automate key pre-sales activities, improving efficiency and scalability.


Qualifications:

  • Bachelor's or Master's degree in Computer Science, Business or a related field
  • Minimum of 5 years of experience in healthcare implementation or product management.
  • Minimum of 5 years of experience integrating with enterprise EHRs (Epic, Cerner, Athena, etc.).
  • Familiarity with healthcare data and interoperability standards (such as FHIR, HL7v2, etc.).
  • Experience in hospital operations, especially in the ambulatory or home health contexts.
  • Experience with ancillary healthcare integrations, including population health systems, CRM, ERP, etc.
  • Proven ability to cultivate strong customer relationships and deliver exemplary product support.
  • Demonstrated proficiency in translating external stakeholder needs into internal product requirements.


Preferred Qualifications:

  • Comfortable reading and debugging Python.
  • Start-up experience preferred.



This position requires you to come into our Palo Alto office five days a week.

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