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Associate Client Success Manager

4 months ago

Slidell, United States In-Telecom Full time

GENERAL JOB DESCRIPTION

The Associate Client Success Manager will be a client-focused professional that manages relationships with existing clients and ensures overall satisfaction with ITC Services. The Associate Client Success Manager is responsible for managing Client retention and ensuring the timely renewal of agreements. Additional responsibilities will include upselling and cross-selling additional services, providing high quality client services, training on ITC suite of products, and resolving service gaps in a timely manner. The Associate Client Success Manager will also support the Client Success Department in assisting with reporting and building solutions for existing Clients.


DUTIES & RESPONSIBILITIES

  • a portfolio of existing clients and maintain regular contact with them via phone, email, in-person meetings, and webinars.
  • opportunities for renewals, upselling, and cross-selling and present them to the clients in a compelling way.
  • contracts and close deals with clients, ensuring mutual value and alignment with company goals.
  • product demonstrations and training to clients, highlighting the features and benefits of the products and services.
  • client satisfaction and feedback, and proactively address any issues or concerns.
  • with other teams, such as marketing, product, and support, to deliver a seamless and consistent customer experience.
  • accurate and updated records of client interactions, transactions, and outcomes in the CRM system.
  • and exceed sales quotas and performance metrics.


PHYSICAL DEMANDS

This position will require lifting, twisting, standing, bending, sitting or crouching at least 90% of the time. Frequent use of a phone and keyboard will be repetitive. The employee will be required to travel from time to time and must be willing to work various shifts to accommodate the needs of company events. The employee must be able to lift and carry items up to 20 pounds.


WORK ENVIRONMENT

The nature of this position will require the employee to work in various elements (Inside, Outside, Sitting, Standing, etc. and in various temperatures)


MINIMUM QUALIFICATIONS

  • years of experience in sales or account management.
  • mindset, with a passion for Client Success.
  • well organized, detailed-oriented, results driven, and highly self-motivated.
  • analytical, decision-making, and problem-solving abilities.
  • to balance multiple priorities and provide solutions.
  • organization and time management skills.


PREFERRED QUALIFICATIONS

  • Degree in Business Administration, Marketing, or a related Field
  • years of experience in inside sales, account management, or customer service.
  • communication, presentation, and negotiation skills.
  • customer orientation and relationship-building skills.
  • to work independently and as part of a team.
  • in Microsoft Office and CRM software.
  • of the industry and the products and services offered by the company.
  • to work under pressure and meet deadlines.


In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday
  • Weekends as needed

Supplemental pay types:

  • Bonus opportunities
  • Commission pay

Ability to commute/relocate:

  • Slidell, LA 70460: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person