Bilingual Customer Service Representative

2 weeks ago


Orangeburg, United States Insight Global Full time

Position: Bilingual Customer Service Representative

Location: Hybrid Onsite, Boca Raton FL

Pay: $22-$35 Hourly Based on Experience

Looking to HIRE RIGHT AWAY


Overview

Bilingual Claims Customer Service Representatives are responsible for the adjudication of a variety of claims submitted over the phone and online including, but not limited to, Tire & Wheel repairs, Pre-Paid Maintenance services, and Key replacement. They also provide information to policy holders and dealerships such as explaining contract coverage, claim processes, claim status updates and decisions, and other general inquiries. The position requires the CSR to be adept at utilizing a computer database, handling several ongoing cases simultaneously and seeing a claim filed to completion while offering efficient solutions to a variety of cases that are presented.

Requirements:

  • High school diploma or GED
  • Fluent in Spanish
  • 2 years’ experience working in a call center environment preferred
  • Must type at least 25 - 30 wpm
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Excellent Microsoft Office (Excel, Word, Power Point, Outlook)



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