Current jobs related to Helpdesk Tier-1 Support - Sacramento - Rose International

  • IT Helpdesk Support Specialist SAC

    1 month ago

    Sacramento, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionLHH, in partnership with a leading company in Sacramento, CA, is seeking an immediate hire for a HelpDesk Technician role. This position offers an exciting opportunity to join a dynamic IT team on a contract-to-hire basis.About the Role:We are urgently looking for a skilled HelpDesk Technician to support our client's IT...

  • IT Support Specialist

    4 weeks ago

    Sacramento, California, United States LHH Recruitment Solutions Full time

    Job OpportunityLHH Recruitment Solutions is partnering with a leading company in Sacramento, CA to fill a HelpDesk Technician role on a contract-to-hire basis.About the Role:We are seeking a skilled HelpDesk Technician to provide technical support in a 90% Mac environment. The ideal candidate will utilize JAMF for efficient device management and support...

  • IT Support Specialist

    2 weeks ago

    Sacramento, California, United States LHH Recruitment Solutions Full time

    Job OpportunityLHH Recruitment Solutions is partnering with a leading company in Sacramento, CA to fill a HelpDesk Technician role on a contract-to-hire basis.About the Role:We are seeking a skilled HelpDesk Technician to provide technical support in a 90% Mac environment. The ideal candidate will utilize JAMF for efficient device management and support...

  • Junior Desktop

    24 hours ago

    sacramento, United States AMISEQ Full time

    Job Description: What are the top personality traits or skills sets that make a contractor successful at the TSC?- Windows Microsoft application experience- Troubleshooting IT related issues (preferably with call center experience)- iOS (iPhone, iPad) application support and troubleshooting- Computer networking experience, including LAN, Wi-Fi, printers, and...

  • Junior Desktop

    2 weeks ago

    sacramento, United States AMISEQ Full time

    Job Description: What are the top personality traits or skills sets that make a contractor successful at the TSC?- Windows Microsoft application experience- Troubleshooting IT related issues (preferably with call center experience)- iOS (iPhone, iPad) application support and troubleshooting- Computer networking experience, including LAN, Wi-Fi, printers, and...

  • Junior Desktop

    3 weeks ago

    Sacramento, United States Amiseq Inc. Full time

    Job Description: What are the top personality traits or skills sets that make a contractor successful at the TSC?- Windows Microsoft application experience- Troubleshooting IT related issues (preferably with call center experience)- iOS (iPhone, iPad) application support and troubleshooting- Computer networking experience, including LAN, Wi-Fi, printers, and...

  • Junior Desktop

    4 weeks ago

    Sacramento, United States AMISEQ Full time

    Job Description: What are the top personality traits or skills sets that make a contractor successful at the TSC?- Windows Microsoft application experience- Troubleshooting IT related issues (preferably with call center experience)- iOS (iPhone, iPad) application support and troubleshooting- Computer networking experience, including LAN, Wi-Fi, printers, and...

  • Junior Desktop

    4 weeks ago

    Sacramento, United States AMISEQ Full time

    Job Description: What are the top personality traits or skills sets that make a contractor successful at the TSC?- Windows Microsoft application experience- Troubleshooting IT related issues (preferably with call center experience)- iOS (iPhone, iPad) application support and troubleshooting- Computer networking experience, including LAN, Wi-Fi, printers, and...

  • Help Desk Technician > On Site at Sacramento California

    1 month ago

    sacramento, United States Red Oak Technologies Full time

    Helpdesk AnalystLocated onsite in Sacramento, CA Ticketing System is ServiceNow. Handling call escalations from Tier 1 to Tier 2. Standard working hours, M-F, 8 hours a day supporting PST. Phone, email and chat support. Technical Support, 2+ years, Is RequiredWritten Communication, 2-5 years, Is RequiredMac OS X, 2-5 years, Is RequiredTime Management, 2-5...

  • IT Support Specialist

    3 weeks ago

    Sacramento, California, United States One Community Health Full time

    Job SummaryWe are seeking a highly skilled IT Generalist to join our team at One Community Health. As an IT Generalist, you will play a critical role in ensuring the operational stability, availability, and performance of our production services.Key ResponsibilitiesProvide day-to-day technical support for desktop hardware and software, as well as...

  • IT Support Specialist

    2 weeks ago

    Sacramento, California, United States One Community Health - CA Full time

    Job Title: IT GeneralistOne Community Health is seeking a highly skilled IT Generalist to join our team. As an IT Generalist, you will play a critical role in ensuring the operational stability, availability, and performance of our production services.Key Responsibilities:Provide day-to-day technical support for desktop hardware and communication platforms,...

  • Technical Support Analyst

    4 weeks ago

    Sacramento, United States Motion Recruitment Full time

    Our large finance and advisory company is looking for a contract Tech Support Analyst. This is fully onsite role, local to Sacramento, CA.This position is primarily focused on desktop support responsibilities for internal team members and contractors. Escalation support, IT admin, access support, mentoring, and IT project implementation support.Contract...

  • Technical Support Analyst

    1 month ago

    Sacramento, United States Motion Recruitment Full time

    Our large finance and advisory company is looking for a contract Tech Support Analyst. This is fully onsite role, local to Seattle, WA.This position is primarily focused on desktop support responsibilities for internal team members and contractors. Escalation support, IT admin, access support, mentoring, and IT project implementation support.Contract...

  • Onsite IT Support Specialist

    1 month ago

    Sacramento, California, United States Lennar Full time

    Job Title: Onsite IT TechnicianWe are Lennar, a leading homebuilder dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates. As an Onsite IT Technician, you will play a critical role in providing technical support for all computers, tablets, mobile devices, network systems, and other...

  • Support Analyst

    4 weeks ago

    Sacramento, United States Cynet Systems Full time

    We are looking for Support Analyst for our client in Sacramento, CA Job Title: Support Analyst Job Location: Sacramento, CA Job Type: Contract Job Description: Pay Range: $16hr - $21hrWindows Microsoft application experience.Troubleshooting IT related issues (preferably with call center experience).iOS (iPhone, iPad) application support and...

  • IT Support Specialist

    1 week ago

    Sacramento, California, United States Paramount Unified School District Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking an experienced IT Support Specialist to join our team at Paramount. The successful candidate will provide technical support to our users, assist in the maintenance of network and computer systems, and act as first and second-tier IT support in an enterprise environment.Key Responsibilities:Provide...

  • Senior Software Developer

    4 weeks ago

    Sacramento, California, United States Golden 1 Full time

    Job Title: Application Developer IIJob Summary:The Application Developer II is responsible for designing, developing, testing, implementing, and supporting database applications for the credit union's host systems. This individual will work closely with stakeholders to create and improve processes that integrate with the host system.Key...

  • IT Generalist

    2 weeks ago

    Sacramento, California, United States One Community Health - CA Full time

    Job Title: IT GeneralistOne Community Health is seeking a skilled IT Generalist to provide technical support for desktop hardware and communication platforms.Key Responsibilities:Ensure operational stability, availability, and performance of production servicesOversee day-to-day maintenance of staff systemsUtilize the Help Desk ticketing system to track and...

  • Student Assistant

    2 months ago

    Sacramento, California, United States State Compensation Insurance Fund Full time

    Job SummaryThe State Compensation Insurance Fund is seeking a highly motivated and detail-oriented Student Assistant to join our team in the Network Operations Center (NOCC). As a Student Assistant, you will provide direct support to staff on the day-to-day operations of the NOCC, assisting in infrastructure monitoring, incident management, and project...

  • Computer Client Support Analyst, Asc

    3 weeks ago

    Sacramento, United States Axelon Full time

    Computer Client Support Analyst, Asc Sacramento, CA 12+ Month Contract Pay Rate: 21/hr, W 2 Note: Need to take a typing test. Monday through Friday, starting between 6:00 am-9:30 am. These positions will be 100% onsite to start and once the candidate demonstrates the ability to work independently and meet performance expectations, a hybrid work schedule...

Helpdesk Tier-1 Support

2 months ago

Sacramento, United States Rose International Full time

Description:

These positions will be 100% onsite to start and once the candidate demonstrates the ability to work independently and meet performance expectations, a hybrid work schedule will be available. This usually takes 3-6 months of work

before the candidate is ready to be considered for the hybrid work schedule.

New workers starting on assignments will be onsite at the TSC: Provides opportunity for in-person training and mentorship from fellow team members

Workers to be assessed for hybrid work model: Workers will be assessed based on criteria such as training completion, grasp of training material, ability to work independently and meeting assignment metrics

Their core schedule will be Monday through Friday, starting between 6:00 am-9:30 am.

What are the top personality traits or skills sets that make a contractor successful at the TSC?

Windows Microsoft application experience

Troubleshooting IT related issues (preferably with call center experience)

iOS (iPhone, iPad) application support and troubleshooting

Computer networking experience, including LAN, Wi-Fi, printers, and peripheral device

Driven to help and support clients with outstanding customer service.

Ability to meet attendance expectations.

Provides client desktop support with basic level technical understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft Office Suite and computing in an enterprise network environment

In Tier 1 technical scope, effectively troubleshoots desktop and mobile computing devices, network and peripheral issues; identifies and engages needed resources to remedy problems; Diagnoses and resolves technical issues that require

in-depth analysis, such as application, hardware, and software problems; Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages,

software rollouts, down servers, application failures, etc.)

After-hours analysts provide support after core hours. Contacts On-call support for urgent issues on applications used by clients

Administers active 2-way communications and ''knowledge transfer'' within assigned team/function, both planned/advance notice and real-time

Fosters strong Teamwork culture intra and inter TSC, with team staff, colleagues, partners and stakeholders

Create/Assign incident tickets and work orders based on priority, impact and complexity to the appropriate fix agents Must be able to follow through on assigned tags to completion

Assesses and ensures process and work conforms to existing policies, standards and guidelines

Correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events

Monitor network devices, interfaces and applications through intelligent devices and automated programs across the Client enterprise for alarms/alerts received from incidents, unauthorized or failed changes

Manage alarms and alerts received from existing monitoring programs using previously defined business rules

Completing documentation of service requests within established time frames

Minimum Qualifications:

High School Diploma or equivalent

1 year of IT service/help desk operations experience

Complete service requests and troubleshoot computer and device problems via the telephone & web channels

Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment

Strong client customer skills

Ability to learn quickly and transfer essential knowledge to team members

Capable analytical skills

Teamwork is essential

Strong communication skills

Demonstrates work quality and efficiency

Open and adaptable to change

Passion for safety

Desired Qualifications:

Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience.

1 year of general customer service experience in retail, or call center sales or service role

IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation

Qualitative and quantitative analytic & problem-solving skills

Ability to learn new concepts quickly

Organizational skills

Advanced verbal and written communication skills

Proficient in Microsoft Excel and Word

Is able to work independently or as part of a team

Has novice/ basic knowledge of one or more of the following designated areas: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP

Adheres to Work Instructions and/or processes as defined in Run - Books and Playbooks

Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).