Director of Installation

2 weeks ago

Livermore, United States Allied Universal Full time

The Director of Installation manages the overall execution and performance of the field installation staff, while ensuring branch goals and objectives are met. The Director also aligns with the Regional Vice President in terms of supervising employees to ensure schedules are maintained and projects proceed according to plans, job specifications and cost estimates. The Director of Installation will work in accordance with the organization’s office policies and procedures, keeping in mind the overall core values of Allied Universal Technology Services.

RESPONSIBILITIES:

  • Is responsible and accountable for all activities and performance of all project management, system installation and commissioning employees for installation work. Provides technical support, expertise, leadership, and accountability for installation projects in assigned geographic area or location.
  • Plans, organizes, directs, and controls all installation activities
  • Hiring, recruiting, retention and planning training needs for installation staff
  • Builds and maintains an effective installation organization committed to customer and employee satisfaction and profitable growth
  • Establishes goals and development plans for all direct reports
  • Evaluates employee performance and works with Regional Vice President on salary management
  • Supervise performance of field installation staff and responds to escalated issues in field
  • Communicates management directives to field staff and ensures compliance (WFS, Safety, etc.)
  • Coordinate with several departments related to installation projects
  • Works with sales, service and engineering teams for Sales-to-Ops and Install-to-Service turnovers.
  • Oversees manpower schedules and loading to ensure contract and project compliance
  • Oversees installation project completion and COSC/COFS process
  • Oversees installation projects for prevention of project slippage
  • Site Visits to ensure QC of various projects; ensure conformance to client specifications and company requirements
  • Heavy focus on proactive client engagement - follows up on customer satisfaction issues and drives resolution
  • Engage company resources to resolve customer issues outside of project scope
  • Onsite& Remote support & guidance for newer technical staff
  • Works with installation teams to Manage the Project Slip Review Process
  • Serves as safety champion for responsible branch(s), to ensure reports, incidents, workers’ compensation (injury) reports, OSHA logs are funneled to the proper personnel and are up-to-date and complete
  • Maintains the P&L and has a comprehensive understanding around the management of a P&L

QUALIFICATIONS:

  • High school diploma or equivalent
  • Minimum of 5 years of experience in Engineering or Project Management (techniques and tools)
  • Possession of valid state issued driver’s license required
  • Possession of state specific licensing (i.e., Class D or Alarm Installer etc.) or ability to apply and hold license once in position
  • Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint, and Word)
  • Ability to travel to job-sites as needed (overnight travel maybe required for work at remote site projects, meetings, and/or training)
  • Ability to establish and maintain effective working relationships with both internal and external customers
  • Must be able to manage multiple tasks while meeting strict deadlines
  • Must be detail-oriented and organized
  • Strong, planning and reporting skills
  • Possess excellent verbal, written communication and follow-up skills
  • Strong analytical and decision-making abilities
  • Self-motivated with the ability to motivate and influence others
  • While not required, the following qualifications will enhance hiring consideration:
  • College degree in business administration or management
  • Professional certifications related to project and/or resource management
  • 7 or more years of experience in Engineering or Project Management (techniques and tools)

Benefits:

  • Competitive Pay
  • Company Vehicle and Gas Card
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company’s 401(k) plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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