Care Coordinator

3 weeks ago

Waterloo, United States UnityPoint Health Full time
Overview

Care Coordinator - Intensive Care Management

UnityPoint Health - Black Hawk Grundy Mental Health Center

Shift: Full-time; M-F; Days

Benefits Eligible

Sign-On Bonus Eligible (for external new hires only) - $5,000 paid out over 1 year

Responds to the needs of adults receiving Habilitation Services or Children on the Child Mental Health Waiver. This position will provide whole-person care coordination across medical, behavioral, and social service community systems while ensuring all habilitation and child mental health waiver rules are met.

Why UnityPoint Health?

  • Commitment to our Team - For the third consecutive year, we‘re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker‘s Healthcare for our commitment to our team members.
  • Culture - At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what‘s right for the people we serve.
  • Benefits - Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you‘re in.
  • Diversity, Equity and Inclusion Commitment - We‘re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
  • Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
  • Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve.

Visit to hear more from our team members about why UnityPoint Health is a great place to work.


Responsibilities
  • Perform Annual assessments for habilitation or child mental health waiver services as required by Iowa Code, Iowa Medicaid Enterprise, and Managed Care Company.
  • Complete Home and Community Base Services community housing assessments annually.
  • Generate social histories as required by Iowa Code.
  • Guide members to establish person centered goals in order for them to be successful living in the community through assessment and planning completed by the Intensive Care Manager.
  • Develop person centered treatment plans per Iowa Code guidelines.
  • Request service authorizations from Iowa Medicaid Enterprise or managed care companies for habilitation or child mental health waiver services.
  • Evaluate if services are being furnished in accordance with the member‘s service plan, including the amount of service provided and the member‘s attendance and participation in the service.
  • Determine if services in the service plan are adequate, including the member‘s progress toward achieving the goals and actions determined in the treatment plan.
  • Appraise changes in the needs or status of the member, make necessary adjustments in the service plan and service arrangements with the providers. Conduct home visits/face to face visits and contact members by phone as required by Iowa Code.
  • Document home visits, face to face visits, phone calls and collateral contacts in Electronic Health Record.
  • Track due dates for assessments, social histories and treatment plans. Adhere to time sensitive deadlines to ensure members services do not lapse.
  • Address treatment barriers for each low to moderate risk patient. Refer high risk patients to Nurse Care Manager.
  • Promote patient‘s health and ensure that all personal health goals are included in person-centered care management plans.
  • Facilitate meetings, staffing, care plan conferences, etc. related to enrolled members.
  • Establish relationships with habilitation and child mental health waiver service providers.
  • Maintain relationships with Managed Care Company and Iowa Medicaid Enterprise.
  • Documentation of services using the Center‘s Electronic Health Record and other Provider Portals as required.
  • Maintain patient confidence and protect operations by keeping information confidential.
  • Participation in meeting performance measures and continuous quality improvement activities, including data collection, tracking, and analysis.
  • Adhere to all policies and procedures set forth by UnityPoint Health and other funding sources.
  • Accomplish all tasks as appropriately assigned or requested.

Qualifications

Minimum Requirements:

  • Bachelor‘s Degree in a Human Service-related field
  • One-year experience working with adults and/or children with mental illness.
  • Valid driver‘s license
  • Write read, comprehend, and speak fluent English
  • Demonstrate excellent customer service and collaborate with physicians, members, visitors, staff, and the health care community.

Preferred:

  • Two to four years‘ experience working with adults and/or children with mental illness.
  • Knowledge of habilitation services and child mental health waiver services.
  • Knowledge of community resources.


  • Area of Interest: Behavioral Health Services;
  • FTE/Hours per pay period: 1.0;
  • Department: Integrated Health Home;
  • Shift: FT Days M-F;
  • Job ID: 150865;

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